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  #41  
Old September 23rd, 2013, 03:49 PM
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Quote:
Originally Posted by leastonce View Post
If I want to be f'd over by someone I'll visit a dominatrix ... not a LR dealer ...

Brilliant!
I never thought I'd adopt a quote as a signature line, but I may use this!
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  #42  
Old September 23rd, 2013, 04:21 PM
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Brilliant!
I never thought I'd adopt a quote as a signature line, but I may use this!
Enjoy!
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Soapy water / KY jelly, etc. is is basically a must. Yes, good idea to remove trim panels - only takes 5 more minutes to do so.
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  #43  
Old September 23rd, 2013, 06:44 PM
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Originally Posted by discotdi View Post
The franchised dealer is more expensive for all products. Cars, ATV's, chainsaws, lawn mowers,vacuum cleaners, whatever. But they have much higher overhead. Dealers have to buy special tools, computers, lifts, alignment equipment etc. everything is mandated by the factory. They have to be there for warranty work. No one should ever go to a dealer and then bitch about the prices, unless one has a lower than average IQ. Also everyone complains about the dealer unil they don't have one. Let's face it, the dealer is really there for warranty work and at a LR dealer for customer service. The people that go to the dealer want loaner cars, cars washed, free shuttle service, fancy lounge with WS tv, someone to kiss ass and make them feel important. Mostly these are A type personalities of high net worth with busy schedules. They want service and they will pay for it. For the most part no one on this forum should ever darken the doors of a LR dealer. Not because we're poor but because we value other services.
I go there all the time and even got a jag XJL as a loaner last time. Now...that is because I have 2 trucks that are under warranty so I would be STUPID to go elsewhere...my 90 does not see the dealership service department.
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Current Rovers:
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2016 RRS

Past Rovers:
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  #44  
Old September 24th, 2013, 06:19 AM
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I've been doing this a long time. Rarely give an estimate other than it will cost more money and take more time than would be ideal. Trying to estimate a 15+yr old cars issues beyonf the BIG ballpark is like a combination of fortune telling and gambling. For small shops to offer that type of service they need to start charging dealer prices or suffer. When thinking about it, the independent garages ought to charge more, considering we offer a service that you generally cant get at a dealer.
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new expansion complete. Not only are we the only Rover shop in Eliot Maine...now we're also the biggest.

"Dedicated to the resurrection of junk through engineering?"
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  #45  
Old September 24th, 2013, 08:08 AM
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Quote:
Originally Posted by junkyddog11 View Post
I've been doing this a long time. Rarely give an estimate other than it will cost more money and take more time than would be ideal. Trying to estimate a 15+yr old cars issues beyonf the BIG ballpark is like a combination of fortune telling and gambling. For small shops to offer that type of service they need to start charging dealer prices or suffer. When thinking about it, the independent garages ought to charge more, considering we offer a service that you generally cant get at a dealer.

WELL SAID THANK YOU !!!!!!!!!

the best is when you get that look from the customer when you tell them that.......
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  #46  
Old September 24th, 2013, 10:51 AM
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I'm willing to pay for honesty, transparency and quality.
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Soapy water / KY jelly, etc. is is basically a must. Yes, good idea to remove trim panels - only takes 5 more minutes to do so.
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  #47  
Old September 24th, 2013, 11:00 AM
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I'm willing to pay for honesty, transparency and quality.
You do that when you pay your income taxes
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  #48  
Old September 24th, 2013, 12:10 PM
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Quote:
Originally Posted by junkyddog11 View Post
I've been doing this a long time. Rarely give an estimate other than it will cost more money and take more time than would be ideal. Trying to estimate a 15+yr old cars issues beyonf the BIG ballpark is like a combination of fortune telling and gambling. For small shops to offer that type of service they need to start charging dealer prices or suffer. When thinking about it, the independent garages ought to charge more, considering we offer a service that you generally cant get at a dealer.
My independent does a GREAT job of estimating work on my Defender....I would never take it somewhere the I don't have an upper bumper.
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Current Rovers:
1994 D-90 ST #734
2006 LR3
2016 RRS

Past Rovers:
1997 Disco I
1988 Range Rover 40th Anniversary
1999 Disco II
1995 D-90 ST #2731
1997 Range Rover 4.6 HSE Vitesse
2003 Range Rover HSE
2008 RRS
2013 RRS
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  #49  
Old September 24th, 2013, 12:25 PM
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A question for the independents. Is a typical brake job (pads, rotors and a flush) one of the higher margin and lower risk services in the repair industry? I ask as IMO it also is one of the easier maintenance items that one can learn and perform at home. I would put brakes right behind changing fluids and plugs on the order of maintenance complexity for those who desire to learn how to work on these trucks themselves.
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  #50  
Old September 24th, 2013, 12:38 PM
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I will also say that brakes don't require a rover specialist. Only someone who knows what he is doing. The only tricky part is setting the wheelbearings, but that is not hard to figure out.

When I don't feel like doing brakes (which is most of the time these days) I take it to the guy on the corner of my street and he charges me a fair price and does great work as he is the rare mechanic who does not mind being told how to work on a vehicle, he actually appreciates it. He also does not mind me hanging out. It saves me getting a ride somewhere as I can walk back home too.

Believe it or not, with some instructions from the internet and some guiding advice from me, he was able to swap the rad in my old lotus (which requires taking apart the front of the car). In fact, I have him do all my lotus work now as I really did not like putting it up on ramps (scary process) to do the servicing.
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  #51  
Old September 25th, 2013, 05:42 AM
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Quote:
Originally Posted by down_shift View Post
A question for the independents. Is a typical brake job (pads, rotors and a flush) one of the higher margin and lower risk services in the repair industry? I ask as IMO it also is one of the easier maintenance items that one can learn and perform at home. I would put brakes right behind changing fluids and plugs on the order of maintenance complexity for those who desire to learn how to work on these trucks themselves.
Im all for owner participation, especially now we have the internet to help. It's much less expensive and helps keep Defenders affordable so they can come to me for the fun stuff. Not having to pay any sort of liability insurance for one thing is a huge savings, never mind the payroll taxes, workmens comp etc.

I get at least two Land Rovers per year that have had wheels fall off. Funny that even with the internet etc. some cant even get that right......
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new expansion complete. Not only are we the only Rover shop in Eliot Maine...now we're also the biggest.

"Dedicated to the resurrection of junk through engineering?"
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  #52  
Old September 25th, 2013, 09:30 AM
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Sept 25 - any updates?
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I am talking purely from an aesthetics standpoint.
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  #53  
Old September 25th, 2013, 09:46 AM
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What's frustrating is when everything is pulled apart and only then you find out the wrong part was received. Im finding this occurring more these days. Last month Pelican shipped the wrong Girling E30 caliper (318i) in the correct Girling box (325i). The caliper looks nearly identical, bolts to the strut, yet is 1/8 too narrow to accommodate new pads and rotor. Not Pelicans fault, but frustrating. Then last night installing new pads and rotors on my E46, drop in the new pads, pop off the old rotor and install the new, then aww phuck... the caliber wont bolt up. Amazon shipped what must be a 330i rotor for my 323i. Double checked the part number on the box, it is the correct part. Returns is a bigger PITA then performing the job twice. It would be great to know any particular Defender part where this could be a potential issue when going non-OEM.
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