Restoration Warranty ????? - Page 2 - Defender Source
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  #21  
Old November 8th, 2015, 08:58 PM
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I highly doubt anyone doing restoration work is offering any kind of warranty other than an oral agreement to stand behind their work. That's what I do with any side work.

I'm curious to hear the other side of this as I highly doubt a truck gets accidentally painted the complete opposite color of what the customer requested.
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  #22  
Old November 8th, 2015, 09:07 PM
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I texted Ash. Hopefully he will chime in soon.
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  #23  
Old November 8th, 2015, 09:12 PM
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The answer to your question is "sometimes, it depends."

It is quite normal and acceptable to simply stand behind their work in lieu of a formal warranty. This is common when a customer provides or keeps lot of used or unknown-origin-condition parts to be used in a resto.

It's also quite common to get a mileage/year warranty as well, typically is a one-liner on a statement of work, invoice or email. But don't expect a new car warranty package.

So, "sometimes, it depends."
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  #24  
Old November 8th, 2015, 09:15 PM
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Actually I lead a pretty issue free life if you don't count my truck issues.....you don't know me I understand and I am thinking you sir have an issue with me from your remark....but ask around ......other than your friend ...I am a very supportive and patient person...21 months is a long time to be supportive.... Why don't you ask the question who went to bat for certain people when others posted personal issues publicly.... Ohh that was me and I got them removed with in 40 minutes sooo until you know me don't judge me please....BLACKFIELD
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  #25  
Old November 8th, 2015, 09:23 PM
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My biggest issue with this thread is I can't understand the grammar.

I don't even know what your asking. Warranty? I would be more concerned with getting a truck first.
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  #26  
Old November 8th, 2015, 09:47 PM
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Quote:
Originally Posted by bjf View Post
My biggest issue with this thread is I can't understand the grammar. I don't even know what your asking. Warranty? I would be more concerned with getting a truck first.
You got that right.

But for posterity, fo realz my peeps...and,

Because grammar = your is not the same as you're

Sorry Barry...couldn't resist

Back to our regularly scheduled programming
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  #27  
Old November 8th, 2015, 10:06 PM
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You got that right. But for posterity, fo realz my peeps...and, Because grammar = your is not the same as you're Sorry Barry...couldn't resist Back to our regularly scheduled programming
Ha awesome. Didn't even notice that when reading what I wrote again. In any event the post makes no fucking sense.

Warranty aside it sounds like this guy is 13 months past due on delivery of his truck.

That is his issue that he so eloquently articulated my peeps
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  #28  
Old November 8th, 2015, 10:35 PM
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Wolf got a 1 year/12,000 miles warranty from Safari HP on his restoration and someone else offered a 3 year labor only warranty previously. Different platform I know, but a Mopar shop I knew offered 1 year no questions asked warranties on full restorations such as this one.

It takes courage to speak up against wrongdoing in this community. I'm sure more will speak up soon. There were a few who didn't like hearing the truth about Urban Land Cruisers in the beginning either. The truth always comes out in the end.
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  #29  
Old November 8th, 2015, 10:39 PM
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I'm running up to the store for some more popcorn, anybody else need anything while I'm out?
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  #30  
Old November 8th, 2015, 10:41 PM
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Quote:
Originally Posted by Daddymow View Post
I'm running up to the store for some more popcorn, anybody else need anything while I'm out?
I will take a Reese cup lease 😜

------ Follow up post added November 8th, 2015 10:44 PM ------

Quote:
Originally Posted by Daddymow View Post
I'm running up to the store for some more popcorn, anybody else need anything while I'm out?

I will take a Reese Cup please since you asked😜
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  #31  
Old November 8th, 2015, 11:27 PM
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I anticipate multiple beers, and bathroom breaks.
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  #32  
Old November 9th, 2015, 01:20 AM
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Quote:
Originally Posted by Scottyoh View Post
Wolf got a 1 year/12,000 miles warranty from Safari HP on his restoration.
And after delivery to the new owner he already needs it. But that's a story for him to share. The key will be if the warranty is actually honored...
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  #33  
Old November 9th, 2015, 05:09 AM
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It would be an interesting insurance policy for providers to underwrite, similar to a collector policy. Challenge would be having a network of "dealers" that would do the work. The warranty against defect in craftsmanship is an interesting one considering the distance these trucks travel between owner and builder. New parts with receipts should have whatever the standard warranty is and fabricated parts that are NLA would be nice to come with some period of product support. I don't know how far you live from the builder but have you flown down to see the progress over the last 21 months?

I just flew to Raleigh to spend the day with my builder to look it over head to toe and discuss timelines. Small amount of money to pay for an eye to eye conversation.
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  #34  
Old November 9th, 2015, 06:45 AM
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Quote:
Originally Posted by Wolf Fabrication View Post
And after delivery to the new owner he already needs it. But that's a story for him to share. The key will be if the warranty is actually honored...
Stephen did great by me on an issue not related to his work following a resto. I have nothing but good things to say about SHP's backing on all their work.
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  #35  
Old November 9th, 2015, 07:23 AM
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I don't have a problem with a restoration shop offering a warranty. I think there is an issue expecting additional terms after, a long time after, the agreement has been made and work has begun. That's my point. Fin.

As to the timeline. That's another issue and I'm sure good or bad it will come out and the OP will get her internet vindication. Maybe a finished truck sometime before the new defender comes out globally... with a warranty.
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  #36  
Old November 9th, 2015, 07:51 AM
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I think people had problems with that first message - I know it made my eyes glaze over. Too fragmented, too difficult to parse, thesis not readily apparent.

Sounds like two things:
1) Slow delivery, difficulty communicating with vendor. Actually quite normal.
2) Can I get a warranty? No, that's totally unusual. A good shop stands behind their work, but I know of very few who will reimburse you if you get something fixed elsewhere. That just flies in the face of common sense.
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  #37  
Old November 9th, 2015, 07:58 AM
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Quote:
Originally Posted by JimC View Post
2) Can I get a warranty? No, that's totally unusual. A good shop stands behind their work, but I know of very few who will reimburse you if you get something fixed elsewhere. That just flies in the face of common sense.
"reimbursed for work at another shop" is not what the OP is looking for.

Any shop I've ever used warrant's their work and parts. They'd suck if they didn't.
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  #38  
Old November 9th, 2015, 08:03 AM
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Essentially, you should have brought up the warrantee at the offset.

When we enter into a build we set out our terms in the first email.

All deposits are non refundable. We often take a 50% deposit or more, and the structured payments on stages of work completed.

What most people fail to understand is, a build depending on the amount of work done, can amount to thousands of hours labour.

In the UK good Defender parts (second hand) the prices are going through the roof. New parts are getting harder to find and they are dear too.

All our vehicles are built in the USA using parts supplied by us in the UK.

We are happy to discuss a warrantee at the offset. and as the vehicle is built in the USA we would be happy to rectify any niggles that may arise.
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  #39  
Old November 9th, 2015, 08:17 AM
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Based on your picture, it will definitely leak. On the other hand, the Air Conditioning system looks great.

The Warranty is supplied by Mastercard. It breaks, Mastercard pays for the repairs.
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  #40  
Old November 9th, 2015, 08:38 AM
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I'm really sorry to hear this project has gone sideways for both you and the shop. I'm sure the shop is less than thrilled as well. These projects are incredibly detail oriented and there can be no guarantees IMO what it will cost to get to the end. In the shop's defense it is a double edged sword because they can't turn out a substandard product. As others have said it is too late to discuss written warranties now (though it would not have been out of question in the beginning IMO) and I too believe the place to resolve this is with the shop owner, not here. Good luck.
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