10K mile NAS 110 - Page 2 - Defender Source
Defender Source  

Go Back   Defender Source > Classifieds > The Flea Market


Reply
 
Thread Tools
  #21  
Old April 2nd, 2014, 04:14 PM
Jackie Treehorn's Avatar
Jackie Treehorn
Status: Offline
A
1985 (legitimately)
Member
 
Join Date: Jun 2011
Location: Massachusetts
Posts: 1,984
Registry
Quote:
Originally Posted by ECR View Post
Could be just someone making up stories. We don't have as many customers as some you all think we do. Its a small family we work with/for and I have no idea who his person is, or what his/her gripe is.
Incredible!

Like many others that had issues, I'm all done being angry and wish you the best in your travels buddy. Let's all get back to work now, okay?
Reply With Quote
Sponsored Links
Advertisement
 
  #22  
Old April 2nd, 2014, 04:19 PM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Quote:
Originally Posted by rijosho View Post
Are you on the app or on your computer? Most of us have pics of our trucks in our registries...
Thanks, that is helpful.
Yes, we did a cage on that 110 and a few other things, all authorized by the customer via photos and email. I will pull the file in the morning. I have every email and all the photos and I will re-visit what any problems were.

------ Follow up post added April 2nd, 2014 04:21 PM ------

Quote:
Originally Posted by Jackie Treehorn View Post
Incredible!

Like many others that had issues, I'm all done being angry and wish you the best in your travels buddy. Let's all get back to work now, okay?
Agreed, you are a customer, but how am I supposed to know that by "Jackie-Treehorn"?

I will pull the file in the morning and email you.
I apologize for not knowing what the issues were/are at this time.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #23  
Old April 2nd, 2014, 04:28 PM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Quote:
Originally Posted by JSBriggs View Post
Got it. Thanks.
Will pull the file and the photos in the am and have already sent an email to the customer to see what the issue was. Sadly I only remember that the cappings in that 110 were not complete and that it took a lot of extra work to get the cage in due to the truck's condition, but I will know more when I get to the file.

Here is the page with the photos:

https://www.facebook.com/media/set/?...1&l=4cdd374477

Will post the work list and such in the morning.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
Sponsored Links
Advertisement
 
  #24  
Old April 2nd, 2014, 04:39 PM
Bill Larson's Avatar
Bill Larson
Status: Offline
Bill Larson
97 D90 SW
Member
 
Join Date: Jul 2010
Location: AUS
Posts: 6,563
Quote:
Originally Posted by Overlander View Post
who are these people buying these things and just parking them?
You know I wonder myself...I hear of "these guys" hoarding Nas LR's here in Tejas because of the climate and it's easy to get them in and out. Lot's of rumors and the like and usually I would just pay no attention but when you hear them consistently you have to wonder...
Reply With Quote
  #25  
Old April 2nd, 2014, 05:19 PM
61rover's Avatar
61rover
Status: Offline
John Crouse
'93 NAS D110 (#8) / '61 Series II
Member
 
Join Date: Feb 2007
Location: Denver, CO
Posts: 1,116
Registry
Quote:
Originally Posted by ECR View Post
Still looks awesome. If I had 150K I would buy it and build a showroom here at the shop.

Someone on Ebay has that compass thing from a LR showroom floor for sale. Just what you need.
Reply With Quote
  #26  
Old April 2nd, 2014, 06:07 PM
woldd90's Avatar
woldd90
Status: Offline
Scott
1997 D90 ST #1444
Site Team
 
Join Date: Aug 2005
Location: Georgia
Posts: 5,329
Quote:
Originally Posted by 61rover View Post
Someone on Ebay has that compass thing from a LR showroom floor for sale. Just what you need.
I was bidding on it... I planned on putting it in my garage...
__________________
Scott

Reply With Quote
  #27  
Old April 2nd, 2014, 06:16 PM
Uncle Douglas's Avatar
Uncle Douglas
Status: Offline
Doug Crowther
A defender in every driveway-motto
D-90 Source Vendor
 
Join Date: Dec 2007
Location: Gods Country- Central Virginia
Posts: 11,837
Registry
Quote:
Originally Posted by woldd90 View Post
I was bidding on it... I planned on putting it in my garage...
and park a Denali on it ?
__________________
Good judgement comes from experience,experience comes from bad judgement.

Dividing Creek Imports
Worldwide Vehicle Shipment and Importation Service
Restoration & Modification work


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

410.693.1391


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Reply With Quote
  #28  
Old April 2nd, 2014, 06:19 PM
woldd90's Avatar
woldd90
Status: Offline
Scott
1997 D90 ST #1444
Site Team
 
Join Date: Aug 2005
Location: Georgia
Posts: 5,329
Quote:
Originally Posted by Uncle Douglas View Post
and park a Denali on it ?
I have 3 rovers... .
__________________
Scott

Reply With Quote
  #29  
Old April 2nd, 2014, 06:51 PM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Quote:
Originally Posted by ECR View Post
If a customer is/was unhappy, I do my best to make it right. Unhappy customers are not things we have (or want to have, ever). In the 20 years we have been doing this there have only been 3 and those were way back in the Series truck days where I just couldn't make the customers happy no matter what I did.
Without a name (just PM me if you like, it doesn't need to be public) it is not real. Could be just someone making up stories. We don't have as many customers as some you all think we do. Its a small family we work with/for and I have no idea who his person is, or what his/her gripe is.
I have to say I was wrong here. This gentleman was certainly a customer (screen names should be real names) and he is certainly unhappy.
He and I disagree on the time it took to do his job. Knowing how hard I push my guys and what we had to do in the case of that 110 to make a quality job, we will just have to agree to disagree.
So I up my unhappy customer count +1.
Apologies for my earlier name calling.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #30  
Old April 2nd, 2014, 08:55 PM
Jonesy's Avatar
Jonesy
Status: Offline
Craig
87 D110 (Ruby)
Member
 
Join Date: Dec 2011
Location: Leesburg, VA
Posts: 4,446
Registry
^^^^NICE^^^^

Way to eat some humble pie on an open forum. You just took a 100% leap in my book - for whatever that is worth
__________________
"The difference between stupidity and genius, is that genius has its limits." - Albert Einstein
Reply With Quote
  #31  
Old April 2nd, 2014, 09:11 PM
Jpayne's Avatar
Jpayne
Status: Offline
Jeff Payne
'83 110 3 Door
Member
 
Join Date: Aug 2009
Location: Albuquerque, NM
Posts: 1,393
Registry
Quote:
Originally Posted by ECR View Post
I have to say I was wrong here. This gentleman was certainly a customer (screen names should be real names) and he is certainly unhappy. He and I disagree on the time it took to do his job. Knowing how hard I push my guys and what we had to do in the case of that 110 to make a quality job, we will just have to agree to disagree. So I up my unhappy customer count +1. Apologies for my earlier name calling.
One could say that you have 33% more unhappy customers, or it could be said that four in 20 years ain't all that bad. I think that the work you are doing there is only helping the Defender owner base by preserving and improving upon examples of these trucks. I know that the forums can be a hard place to frequent as a high profile business owner in this niche market, but I appreciate your input here
Reply With Quote
  #32  
Old April 2nd, 2014, 09:25 PM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Thanks, but I'm not going for that.
To be honest, I know this customer did not like his bill and I was not really willing to discuss a deduction in that bill, due to the time spent on the project and the curve balls we were thrown by his truck not being "stock". I handled that badly and do not like his accusations of bill padding (really didn't like that knowing how hard I had worked for him on his behalf). The customer admits that the work was top notch and was done correctly. So at least we got one thing right. I have PM'd the customer and am trying to start a conversation to explain both sides, but in the end we will likely still disagree. Things where a project takes more work than expected when you open it up and a customer expecting something to cost X rarely go well.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #33  
Old April 3rd, 2014, 08:46 AM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Not looking to start a fight, but as this seems to have been discussed at length with no input from the other party (us), we offer the following:

[Link removed until personal info redacted].

This 110 was a pain to get the cage into because it was built from a few different vehicles. Did it cost a lot to get the job done? Yes. (remember this was a replacement roof (all old factory sealer stripped out and the roof re-sealed with modern flexible sealers, new primer and paint)), roof sides with new seals and window tracks, etc etc.
Would it take the same time to do if we did it again? Yes. Can we install a cage in a stock factory truck faster? Yes, and we do that often.

In the end we did a quality job that will stand the test of time, but the customer was unhappy with the costs. I apologize to the customer because I was unwilling to discuss cutting the bill over the phone (I should at least had the conversation), I did explain our side of it via email, but I stand behind the work and in this case that looks like it is the best we can do.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #34  
Old April 3rd, 2014, 09:48 AM
Overlander's Avatar
Overlander
Status: Offline
mark kellgren
in between D's in an 04 D2
Member
 
Join Date: Mar 2006
Location: Charlotte, NC
Posts: 6,531
Registry
I don't think anybody will or could ever question the quality of ECR's work. That fact is clearly not debateable. As an observer, that doesn't appear to be the issue. In my opinion, this simply comes down to a matter of communication. A business agreement is an arrangement between two parties. when cost matters (and I'm sure to some ECR clients it doesn't!), it's best practice for the client to state what their tentative budget is and expect that for any vehicle, some additional things may be observed on further inspection that may add or subtract from the initial estimate.

For the business, it's best practice to provide a reasonable ball park estimate for the agreed scope of work after initial inspection, and to respect the initial proposed budget of the customer, understanding that when that budget is reached prematurely due to further work required after detailed inspection, that then becomes a trigger to contact the customer to explain the adjustment to the estimate and/or scope of work. That would allow the customer to have the opportunity to either make tradeoffs in scope of work, or have time to react in sourcing additional funds if needed.

Adhearing to these best practices is to the advantage of all, and would have avoided this issue all together in the end so it seems.

That said, it's a beautiful truck! Love that color. I'm also glad that ECR is back on the forum.
__________________
Mark Kellgren
KM4BOR

ISIL and al qaeda can go F*ck themselves...
Reply With Quote
  #35  
Old April 3rd, 2014, 10:33 AM
jafir's Avatar
jafir
Status: Offline
Jafir Elkurd
Flaky Green 198something ex-mod 90
Member
 
Join Date: Jan 2013
Location: Centerton, AR
Posts: 1,580
Registry
Quote:
Originally Posted by ECR View Post
Sadly I only remember that the cappings in that 110 were not complete
You mentioned that they were cut. Is this because it started out as a 3 door? Did they just cut them down to use them on a 5 door?
Reply With Quote
  #36  
Old April 3rd, 2014, 11:02 AM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Quote:
Originally Posted by jafir View Post
You mentioned that they were cut. Is this because it started out as a 3 door? Did they just cut them down to use them on a 5 door?
Unknown. That was all done in the UK. Perhaps they cut down 3 door cappings and then did not weld the rear corners back on? Not sure why it would be like that. Images of the cappings are in the link. There were a number of 109 parts mixed in with the 110. When we found the issue when we got the roof sides off we advised the customer. He said to leave them as found.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #37  
Old April 3rd, 2014, 11:13 AM
geoellis's Avatar
geoellis
Status: Offline
George
1995 D90 #2904 - BB
Member
 
Join Date: Jan 2011
Location: The Long Island of NY
Posts: 1,170
Quote:
Originally Posted by Overlander View Post
I'm also glad that ECR is back on the forum.
__________________
1997 P38 4.6
1998 P38 4.0
2011 LR4
Reply With Quote
  #38  
Old April 3rd, 2014, 11:27 AM
Craigd's Avatar
Craigd
Status: Offline
Craig Dickson
1995 D90 Red Soft top
Member
 
Join Date: Sep 2003
Location: Weaverville, NC
Posts: 469
Registry
I also want to jump in an commend Mike for trying to get to the root of the problem. It takes a lot to dig through old files and try and clear things up. It is not like he has better things to do with his time than try and appease some guy that won't at least tell him what the problem was from several years ago.
Reply With Quote
  #39  
Old April 3rd, 2014, 11:41 AM
ECR's Avatar
ECR
Status: Offline
East Coast Rover Co.
Just Defenders, nothing else.
D-90 Source Vendor
 
Join Date: May 2006
Location: Rockland, ME, USA
Posts: 4,614
Quote:
Originally Posted by Craigd View Post
I also want to jump in an commend Mike for trying to get to the root of the problem. It takes a lot to dig through old files and try and clear things up. It is not like he has better things to do with his time than try and appease some guy that won't at least tell him what the problem was from several years ago.
Just to clarify. The customer did clearly point out the problem (I just didn't recall what that was without looking at the file (this was 2011)). He was unhappy with the time spent and indicated that other shops could have done the job much quicker and cheaper.
__________________
Email:
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

I do not check PMs. Call or email if you need something.

ECR is not a parts source. We are not in the mail order business.
Reply With Quote
  #40  
Old April 3rd, 2014, 11:57 AM
Overlander's Avatar
Overlander
Status: Offline
mark kellgren
in between D's in an 04 D2
Member
 
Join Date: Mar 2006
Location: Charlotte, NC
Posts: 6,531
Registry
Quote:
Originally Posted by Craigd View Post
I also want to jump in an commend Mike for trying to get to the root of the problem. It takes a lot to dig through old files and try and clear things up. It is not like he has better things to do with his time than try and appease some guy that won't at least tell him what the problem was from several years ago.
Jackey Treehorn is not just some guy. He is a good guy, and I consider him a friend. This is a disagreement between two credible forum members here.
__________________
Mark Kellgren
KM4BOR

ISIL and al qaeda can go F*ck themselves...
Reply With Quote
Reply

Lower Navigation
Go Back   Defender Source > Classifieds > The Flea Market

Tags
110, nas, nas 110

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
1987 D-110 2.5td 10k draaronr For Sale - Vehicles 0 April 9th, 2012 08:15 PM
84 110 200tdi pickup $10k Not Mine bitz The Flea Market 13 February 18th, 2010 01:42 PM
Superwinch shows 2 Horsepower for the 10k? btate Defender Technical Discussions 4 February 8th, 2008 11:02 AM
I need a bumper for a Husky 10K Bowtracer Defender Technical Discussions 13 August 31st, 2006 10:16 PM
10K Trailer Jase Misc. Chit-Chat 11 January 18th, 2006 08:30 AM


All times are GMT -5. The time now is 10:23 AM.


Copyright