'New' Rear Door: Normal or Damaged? - Defender Source
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View Poll Results: Are these parts acceptable? (based on photo) Can Click/Vote for two options
The Rear Door is in reasonably 'new condition' 2 20.00%
The Rear Door is NOT in 'new condition' 8 80.00%
The trim is in 'great' condition 1 10.00%
The trim is NOT in 'great' condition 6 60.00%
Multiple Choice Poll. Voters: 10. You may not vote on this poll

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  #1  
Old October 21st, 2013, 10:02 PM
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Question 'New' Rear Door: Normal or Damaged?

Hi all! I was wondering if you could share your opinion on an issue I'm having with a vendor.

I'm currently going through the slow and costly process of restoring my old '95 NAS Defender 90. We are doing a ST > SW conversion for the winter months and had to order a new full rear door.

Here's the issue: When we opened up the freight box at the Auto Body shop doing the work, we found that there were multiple dents on the door. According to my auto body shop, its going to require a few hours of work to get the dents sorted out and recommended that I might be better off ordering new one from another source.

I've attached photos of the door and dents. For a few of the photos we sprayed some liquid on the door so it's easier to see the dents. I've also posted an email exchange between me and the vendor and the invoice.

In addition, we also ordered, 'take off' interior trim that was quoted as being in, 'great shape', but they look really beat up to me. There was even some fiberglass missing where its supposed to bolt in.

I'm not posting the name of the Vendor, as I would prefer not to drag someone's name through the mud in case I'm in the wrong here (if I'm not, then I would consider mentioning the vendor as a heads-up/caution so no one else has issues like this in the future)

Are door and trim in acceptable shape? What would you do?
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  #2  
Old October 21st, 2013, 10:21 PM
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Your invoice and what you received are not close to the same thing. I have an old rear door(1985) with defrost wiper motor wiper and spray bottle and door card that could use some new screws to hold it in place. It needs some rust repair work if you are interested in it.
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  #3  
Old October 21st, 2013, 10:22 PM
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A shop says the door is no good get another one???

My first reaction is that getting a new shop might be high on my priority if they are seriously going to suggest you "junk" that door.

Actually if you do want to "junk" that door.....I'm first in line.

Actually your tire carrier is going to conceal most if not all of the dent. Transit damage is not acceptable, but what were the terms of the shipment?
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  #4  
Old October 21st, 2013, 10:29 PM
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Trying to be unbiased as possible-

There is always an amount of expected impurities and prep that goes into new panels, and some of the photos show normal "inaccuracies", but some of that looks like actual damage. Was the box damaged?


Also, "ready for paint" and "new" are two different things...
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  #5  
Old October 21st, 2013, 10:38 PM
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Quote:
Originally Posted by Rocky View Post
A shop says the door is no good get another one???

My first reaction is that getting a new shop might be high on my priority if they are seriously going to suggest you "junk" that door.

Actually if you do want to "junk" that door.....I'm first in line.

Actually your tire carrier is going to conceal most if not all of the dent. Transit damage is not acceptable, but what were the terms of the shipment?
The shop never said to junk the door. They simply suggested to return it and get my money back . . . and then order a new door (if I wasn't comfortable knowing the door was, 'repaired')
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  #6  
Old October 21st, 2013, 10:40 PM
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Quote:
Originally Posted by BrianMD View Post
Hi all! I was wondering if you could share your opinion on an issue I'm having with a vendor.

I'm currently going through the slow and costly process of restoring my old '95 NAS Defender 90. We are doing a ST > SW conversion for the winter months and had to order a new full rear door.

Here's the issue: When we opened up the freight box at the Auto Body shop doing the work, we found that there were multiple dents on the door. According to my auto body shop, its going to require a few hours of work to get the dents sorted out and recommended that I might be better off ordering new one from another source.

I've attached photos of the door and dents. For a few of the photos we sprayed some liquid on the door so it's easier to see the dents. I've also posted an email exchange between me and the vendor and the invoice.

In addition, we also ordered, 'take off' interior trim that was quoted as being in, 'great shape', but they look really beat up to me. There was even some fiberglass missing where its supposed to bolt in.

I'm not posting the name of the Vendor, as I would prefer not to drag someone's name through the mud in case I'm in the wrong here (if I'm not, then I would consider mentioning the vendor as a heads-up/caution so no one else has issues like this in the future)

Are door and trim in acceptable shape? What would you do?
The rear door shell I would send back regardless of whom you bought it from it it arrived like that. The invoice says you are getting a "NEW"complete rear door with wiper and defrost glass etc. You were sent a bare door shell. Here's a link to what RN sells those for..http://landroverparts.roversnorth.co...x?code=ALR6851 It looks like you paid quite a bit more.
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  #7  
Old October 21st, 2013, 10:45 PM
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Quote:
Originally Posted by Z.G View Post
Trying to be unbiased as possible-

There is always an amount of expected impurities and prep that goes into new panels, and some of the photos show normal "inaccuracies", but some of that looks like actual damage. Was the box damaged?


Also, "ready for paint" and "new" are two different things...
I agree . . . the body shop guys and I were familiar with and fully expected new panels being wavy because of the nature of the vehicle based on the other panels . . . but these actually look like they suffered some sort of blunt trauma.

The crate that it was shipped in did not show any visible damage from what I could see.

------ Follow up post added October 21st, 2013 10:51 PM ------

Quote:
Originally Posted by Uncle Douglas View Post
The rear door shell I would send back regardless of whom you bought it from it it arrived like that. The invoice says you are getting a "NEW"complete rear door with wiper and defrost glass etc. You were sent a bare door shell. Here's a link to what RN sells those for..http://landroverparts.roversnorth.co...x?code=ALR6851 It looks like you paid quite a bit more.
Thanks Douglas! Yes, I found that bare door from RN when I first received this current door and proceeded to put palm to face.

From what I understood, I was getting a bolt-on full on door that just needed to be painted. (RN quoted a fully built rear door for close to $2000, so I thought I was getting a good deal).
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  #8  
Old October 21st, 2013, 11:01 PM
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Hi all I am the vendor in question. While I agree with much of this on both sides I really sort of question the overall validity of this being posted here.

There are differences in opinions and details that have not been included. One main detail not included was my very clear and continual offer of a full refund if not satisfied.

Obviously there are parts not included nor mentioned in the post. They were not shipped on Brian's instructions and are to follow with the significant other portion of his order. That was communicated to Brian and that was where we left it as far as I knew.

My opinion is that there was some damage in transit. The door was/is new and was ready for paint. Now there is the indentation. It is unfortunate but not really the end of the world and is a situation easily addressed.

I am not really sure what happened or who, if anyone is to blame. I am sure we stand behind all we do, have offered to stand behind this issue and we will do so hence my questioning of this.
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  #9  
Old October 21st, 2013, 11:23 PM
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Quote:
Originally Posted by atlcruiser View Post
Hi all I am the vendor in question. While I agree with much of this on both sides I really sort of question the overall validity of this being posted here. There are differences in opinions and details that have not been included. One main detail not included was my very clear and continual offer of a full refund if not satisfied. That was communicated to Brian and that was where we left it. I am not really sure what happened or who, if anyone is to blame. I am sure we stand behind all we do, have offered to stand behind this issue and we will do so.

Hi David,

I posted the situation here so that I could properly decide if I had a legitimate reason to return it to you or not. Had the consensus been, 'That door looks like a new door', I wouldn't have bothered you with a return (and you having to spend on the shipment back to you).

Just so it's clear, my purpose of posting this was not to call you out or make anyone look bad . . . I just needed a 2nd/3rd/4th....unbiased opinion by a group of D90 owners more knowledgeable than I am so that I could make an informed decision.

Best Wishes,
Brian
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  #10  
Old October 21st, 2013, 11:30 PM
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Shit happens. Even to the best of us (I sold a fan than ran for a minute and then died, refunded the money, money to me got lost in the mail, I did not care, mailed a $50 check never got there, sent another one of course the vast majority go smoothly). Cudos to ATLCruiser for standing behind his sale. That is all you can ask. Shippers suck. Trim would not bug me. That will be covered by the other panel I think (need to look at mine) and will hold with a bolt and washer.
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  #11  
Old October 22nd, 2013, 12:14 AM
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Originally Posted by evilfij View Post
Shit happens. Even to the best of us (I sold a fan than ran for a minute and then died, refunded the money, money to me got lost in the mail, I did not care, mailed a $50 check never got there, sent another one of course the vast majority go smoothly). Cudos to ATLCruiser for standing behind his sale. That is all you can ask. Shippers suck. Trim would not bug me. That will be covered by the other panel I think (need to look at mine) and will hold with a bolt and washer.
Yeah, I got some ST doors from someone on the board and there is a little crease on the bottom of one. He wrapped them up well but I don't think it takes much to do damage when items like doors are transported. Compared to the rest of my truck that crease is minute and I am sure there will be more added once it gets wheeled so I'm not sweating it a bit.

Brian - so you did not end up using that door I gave you? Really wish I had known.
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  #12  
Old October 22nd, 2013, 12:16 AM
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Way to stand up! Love this site.
Makes me feel good to be a Defender owner!
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  #13  
Old October 22nd, 2013, 12:51 AM
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Quote:
Originally Posted by don View Post

Brian - so you did not end up using that door I gave you? Really wish I had known.
Hi Don! Actually, that door should still be there at the shop among all the parts. We weren't sure when the other door would arrive since we hadn't heard anything, so they kept the old one in case the truck was finished before the new one arrived and needed to be locked-up/closed.

Unfortunately, we haven't even got far enough into the rebuild the body is still separated from the chassis. The farther we got into changing the crossmember and other parts, the more rusted/broken parts we kept running into that required us to order more parts.
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  #14  
Old October 22nd, 2013, 02:35 PM
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Sheesh, if the Brian isn't comfortable with it and David's offered to take it back, just let him take it back.

Sure, it might not look like what I'd call "new", but then most of the panels on my Rovers look worse than that
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  #15  
Old October 22nd, 2013, 03:17 PM
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Sounds like the vendor is doing all that he can do. Kudos. Try working out an agreement to tap out or fill those creases. 1.5 hours max? It will save both parties time, $$ and perceived risk. Thinking if your shop is elbows deep into your truck and ready to paint, perhaps it will cost you $$ waiting for another door that 'might' get nicked in shipping again.
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  #16  
Old October 22nd, 2013, 09:20 PM
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If the original poster decides he does not want the damaged "new" door I will take it for 350.00 shipped to me in Kansas. Maybe this will help the situation.
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