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View Poll Results: What has been your experience with Urban Land Cruisers/Land Rovers of Atlanta?
Excellent 1 2.44%
Good 6 14.63%
Fair 5 12.20%
Poor 11 26.83%
Run Away!! 18 43.90%
Voters: 41. You may not vote on this poll

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  #21  
Old September 23rd, 2014, 07:22 PM
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Quote:
Originally Posted by mgreenspan View Post

One other thing I like about ULC is that they all like what they do and they aren't decked out in skinny jeans
I take that as a personal insult
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  #22  
Old September 23rd, 2014, 09:16 PM
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Jason England
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Quote:
Originally Posted by atlcruiser View Post
Thanks for all the nice comments; it means a lot to all of us. Communication is a sore spot with us (really with me) and we have worked hard to get it back on track. I appreciate hearing that at least once in a while we succeed! On the communication note I am in the UK all week pushing trucks out the door over here. Atl Shop is open and the staff should be responsive. (I feel so pretentious when I use terms like "staff" apologies in advance )
Use the word team instead ...
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  #23  
Old September 23rd, 2014, 09:31 PM
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Quote:
Originally Posted by leastonce View Post
Use the word team instead ...
Minion is always good...
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  #24  
Old September 24th, 2014, 07:21 AM
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mark kellgren
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Originally Posted by Bill Larson View Post

Minion is always good...
"Apocolyptic concubine" is copywrited by Larson so don't use that one.
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  #25  
Old September 24th, 2014, 07:31 AM
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Quote:
Originally Posted by Overlander View Post
"Apocolyptic concubine" is copywrited by Larson so don't use that one.
You do realize you place in the new world order has not been negotiated...so just keep it up mister...
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  #26  
Old September 24th, 2014, 07:41 AM
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You do realize you place in the new world order has not been negotiated...so just keep it up mister...
and you would be wise to remember that you gave briggs a set of keys to the silo and he can be bought!
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  #27  
Old September 24th, 2014, 08:06 AM
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Quote:
Originally Posted by Overlander View Post
and you would be wise to remember that you gave briggs a set of keys to the silo and he can be bought!
yeah I know he's cheap...a box of mixed chocolates and all bets are off...
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  #28  
Old September 24th, 2014, 01:06 PM
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Ceyon Woods
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Holding my stars for a bit.

Its been 18 months & still waiting on delivery of my vehicle, which seems to have gotten lost in the expansion. I went to see it at the latter part of last year as I have family in AL and it was on the way. It has been in the country since October '13. We have been working through it but when ever the delivery date get's close communication gets spotty... It's been changed several times. So I 'm holding my stars for a bit. I'm hoping for a mild case of permagrinn so far it's been the opposite.
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  #29  
Old September 27th, 2014, 01:36 PM
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Ceyon, you are right, comms have been spotty and I apologize for that. I thought you were being sent updates form the shop. I will look into it Monday for you
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  #30  
Old September 27th, 2014, 02:22 PM
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Ceyon Woods
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Thanks David. I think its on Barry's radar now so looking forward to hearing from you on Monday. Safe travels.
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  #31  
Old September 27th, 2014, 05:32 PM
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Sam
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Quote:
Originally Posted by atlcruiser View Post
Ceyon, you are right, comms have been spotty and I apologize for that. I thought you were being sent updates form the shop. I will look into it Monday for you
Look, THIS is why Dave and company are good peoples. Its not the sale I really care about but admitting to mistakes when they are made and rectifying them. They've got growing pains like a lot of up and coming businesses but this type of service will keep a lot of folks coming through the doors.
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  #32  
Old March 23rd, 2015, 04:33 PM
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After thinking about having moderators delete this thread, I decided instead to add a poll on ULC experience, to provide a better summary of ULC to newbs, which was my original intent. Unfortunately, the title is not unbiased, so hopefull the poll will blance it out.
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  #33  
Old March 23rd, 2015, 05:21 PM
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I think refreshing this thread is more helpful than deleting it, so that it lives in Google's archive's. I'm officially rescinding my previous endorsement of ULC, and now warning all comers to approach with great care. Its not a process I'd want to do again if I'd of known what I was getting into. Buyer Beware.
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  #34  
Old March 23rd, 2015, 09:10 PM
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Robert Davis
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One can understand the odd bad experience as a matter of perception and lack of customer expectation management, customer misnomers, or production delays not at fault of the shop.

Personally, we tried ULC when we ordered an R380 stumpy, clutch, and clutch release for Bobby's 110.
It was promised in a week and arrived 3 weeks later.
It was missing the belhousing, the clutch, and the clutch release mechanism.
I was able to round up most of the parts via beg and borrow from local members.
So all we got was a stumpy without the belhousing.
Bobby bugged ULC full time and I applied email pressure.
This left us 4 days to install the new R380 and get the 110 ready for last years Uhwarrie.
We made it no thanks to ULC.
More than a month later, the belhousing and clutch arrived.
We never got the belhousing bolts or the clutch release mechanism.
When I brought this up to David and told him how upset Bobby was, he replied that "bobby can get as upset as he wants". Then David stopped answering any further correspondence regarding the belhousing bolts and clutch release mechanism parts.

This burned a bridge with Bobby and I.
Granted the missing parts totaled under $50, it was the unkept promise of delivery and very very very much lack of concern that burned our bridge to the ground.
There was absolutely no customer service and while this was not a big dollar discrepancy (under $50 mentioned earlier), we will never do business with David/ULC again unless he makes good for ALL customers.

Good luck to the rest of you who unfortunately have much more than a $50 loss.
With so much to set right, the ULC ship must be tilting to one side at the extreme angle.
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  #35  
Old March 23rd, 2015, 10:06 PM
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I've bought mail order parts from them made by raptor and had no issues. Small sample size but communication was fine and the shipped fast and provided tracking numbers. I ordered the metal dash piece a week ago and they got it out immediately. Perhaps stick to the mail order parts on their site.
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  #36  
Old March 23rd, 2015, 11:30 PM
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Matthew Greenspan
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Do they still have the ten or so folks working there? It seemed like a solid place packed with tons of work last summer when they did work on my truck.
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  #37  
Old March 24th, 2015, 12:18 AM
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Bill Ski
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I have only ordered parts from them once I believe. They took a 3-4 weeks to arrive, with no communication aside from the 2 word response I got from my PM after 2 weeks of waiting, "it shipped".

The parts were ok (used MOD Eye brows) but they left out in the description that mounting holes were torn and one was warped badly. I only really needed one the left rear and it was usable so I let it go.

Did decide to not buy from them again if I could help it and haven't. With recent events I surely won't.

At least this time David hasn't come to the thread to blow smoke up our asses with promises he doesn't intend to keep.
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  #38  
Old March 24th, 2015, 06:00 AM
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Quote:
Originally Posted by Jymmiejamz View Post
I take that as a personal insult
Same here....i know my stuff and rock out looking a little gangster...
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  #39  
Old March 24th, 2015, 08:24 AM
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I've ordered parts from them, things came quickly when they had them in stock. Had an issue once with a part that didn't get shipped and David went out of his way to make it right, overnight and included a trim piece I needed to make up for it.
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  #40  
Old April 21st, 2015, 04:21 PM
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I have bought several parts from them and they have been great and any questions or parts searching the people there have been very helpful.

I think it is a great place to source parts!
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