PSA if you buy a NRP exhaust keep your receipt - Defender Source
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  #1  
Old October 12th, 2016, 02:00 PM
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PSA if you buy a NRP exhaust keep your receipt

I just wanted to remind everyone to keep your receipts for "lifetime" products. My NRP center muffler rusted though (so much for the high quality stainless steel) and my claim is being denied because of proof of ownership.

Going forward i'll do a better job keeping my receipts but NRP shouldn't be advertising "stainless" exhaust systems when they are only partially stainless.
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  #2  
Old October 12th, 2016, 02:10 PM
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Doh! That's what I have on my Discovery. But I don't know where Pendy acquired it from.
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  #3  
Old October 12th, 2016, 02:13 PM
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Thats not rust dude. The weld broke.

(or rather the metal next to the weld)

Anyone who can weld stainless can fix that for you for probably $30.

How old was this part?
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  #4  
Old October 12th, 2016, 02:16 PM
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Looks like a bad weld which is a pain in the ass but not the end of the world. On the bench that would be a 30 minute fix.
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  #5  
Old October 12th, 2016, 03:09 PM
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They won't honor any warranty on this. Least they didn't for mine. I even had the receipt!
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  #6  
Old October 12th, 2016, 05:20 PM
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OP, did you buy it from RN? Surely they have a record of it.
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  #7  
Old October 12th, 2016, 05:36 PM
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I finally was able to climb under the truck to get a better look at the break. It is indeed a broken weld. Once I get a chance to remove the exhaust I'll break out the tig and lay a bead and hope it holds. There isn't much material there and the break is on the wrong side of the inner support sleeve.

Yes, I'm the original owner but they aren't able to find the invoice.
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  #8  
Old October 12th, 2016, 08:57 PM
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Quote:
Originally Posted by lordhelemt View Post
I just wanted to remind everyone to keep your receipts for "lifetime" products. My NRP center muffler rusted though (so much for the high quality stainless steel) and my claim is being denied because of proof of ownership. Going forward i'll do a better job keeping my receipts but NRP shouldn't be advertising "stainless" exhaust systems when they are only partially stainless.
I originally bought a system from NRP and the Cat rattled after a year or so. By then RN had bought them out I think? Anyways I called RN and they basically told me no dice. No more NRP for me.
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  #9  
Old October 13th, 2016, 02:11 AM
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Paging Doctor Zach Santana ... Customer service query in the exhaust dept ...
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  #10  
Old October 13th, 2016, 08:56 AM
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I wasn't directly involved, but I know at least all of 2005, and some of the surrounding years were looked up, and we could not find an invoice.
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  #11  
Old October 13th, 2016, 09:02 AM
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Originally Posted by leastonce View Post
Paging Doctor Zach Santana ... Customer service query in the exhaust dept ...

Dood...that's harsh.

I'm certain Zack Santana does not write the warranty policy...
Dont throw him under the bus!


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  #12  
Old October 13th, 2016, 09:25 AM
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Quote:
Originally Posted by lordhelemt View Post
I finally was able to climb under the truck to get a better look at the break. It is indeed a broken weld. Once I get a chance to remove the exhaust I'll break out the tig and lay a bead and hope it holds. There isn't much material there and the break is on the wrong side of the inner support sleeve. Yes, I'm the original owner but they aren't able to find the invoice.
I would try again with Art P., Les, or Mark himself. If you bought the system there then there should be a record of it. If you are a long time and repeat customer I can't believe they won't help you out.

As for the repair, I've done similar where I welded a sleeve over the hole in the muffler in order to create a longer stub which can then slide over the adjoining pipe.

------ Follow up post added October 13th, 2016 09:26 AM ------

Quote:
Originally Posted by Ren Ching View Post
I would try again with Art P., Les, or Mark himself. If you bought the system there then there should be a record of it. If you are a long time and repeat customer I can't believe they won't help you out. As for the repair, I've done similar where I welded a sleeve over the hole in the muffler in order to create a longer stub which can then slide over the adjoining pipe.
Does anyone else even sell NRP???
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Present:
1960 SII 109"- "Red Square"
1984 90 Tdi- "Yamelo"
1988 RRC- "Chewbacca"
1987 RRC- "Chewy 2"
2008 RRS SC- "The Supersofa"

Past:
1959 SII 88"- "The Little Green Beastie" last seen in NY
1972 SIII 88"- "GreenHELL" now in NC
1988 90 "Eric the Half a Bee" half a truck, sold for parts
1991 RRC- never got a name- long since recycled
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  #13  
Old October 13th, 2016, 09:29 AM
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My understanding was that Mark bought NRP years ago
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  #14  
Old October 13th, 2016, 09:45 AM
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Quote:
Originally Posted by lordhelemt View Post
I finally was able to climb under the truck to get a better look at the break. It is indeed a broken weld. Once I get a chance to remove the exhaust I'll break out the tig and lay a bead and hope it holds. There isn't much material there and the break is on the wrong side of the inner support sleeve.

Yes, I'm the original owner but they aren't able to find the invoice.
Reinforce it, if the joint is not strong enough or if things are not adequately supported.

IMO, I never understand the need for a receipt if they are serious about offering a "real" lifetime warranty.
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  #15  
Old October 13th, 2016, 09:58 AM
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I'm not looking to throw anyone under the bus. They did make an effort to find the invoice but they weren't able to find it. It is a little frustrating since I've purchased 3-4 of these exhausts over the years.

I wanted to remind everyone to hold on to "lifetime" receipts.
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  #16  
Old October 13th, 2016, 10:05 AM
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According to the paperwork I have for mine, its a lifetime corrosion warranty. In which case this wouldnt be covered anyways because it didnt corrode, it broke. Considering the exhaust is probably damn near 15 years old it actually looks like really good quality SS.
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  #17  
Old October 13th, 2016, 11:09 AM
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Quote:
Originally Posted by transientmechanic View Post
According to the paperwork I have for mine, its a lifetime corrosion warranty. In which case this wouldnt be covered anyways because it didnt corrode, it broke. Considering the exhaust is probably damn near 15 years old it actually looks like really good quality SS.

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  #18  
Old October 13th, 2016, 12:16 PM
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Doh! That's what I have on my Discovery. But I don't know where Pendy acquired it from.
The truck you haven't seen in 10 years?
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  #19  
Old October 13th, 2016, 07:03 PM
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Quote:
Originally Posted by transientmechanic View Post
According to the paperwork I have for mine, its a lifetime corrosion warranty. In which case this wouldnt be covered anyways because it didnt corrode, it broke. Considering the exhaust is probably damn near 15 years old it actually looks like really good quality SS.
Too bad the fine print isn't presented on the sale page. this is how the exhaust is advertised on their site. Would be nice if they would add "limited" or something to qualify what's actually guaranteed.

  • Model #: RNE0002
  • Shipping Schedule: Ready for immediate shipment
  • NRP Rear Stainless Steel Performance Exhaust System. Includes center muffler silencer, tailpipe, all stainless steel hangers, hardware and installation instructions. The NRP stainless steel performance exhaust system is by far the finest stainless steel exhaust system we have fitted to a Land Rover! Designed for the do-it-your-selfer, this system installs easily and is backed with an original purchaser lifetime guarantee.
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  #20  
Old October 13th, 2016, 10:19 PM
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Lifetime warranties can be sketchy. Need to read the fine print to see what they mean by lifetime. Could be lifetime of the owner, the vehicle it was first installed on, projected lifetime of the product, lifetime of the company...

And, SS can rust away. There are many different grades, each with very different properties. 409 and 411 both will rust over time and that's what most non industrial SS is made up of. If you want good stainless, take a magnet along. The better grades are very slightly magnetic. The worse are obviously magnetic.
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