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  #1  
Old March 25th, 2015, 04:44 PM
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LRSeries

L. R. Series Ltd - specialists in land rover, land rover series and range rover - gearbox, axle, transmission parts, spares and major units

What has been your experience? A former employee and somewhat renowned Rover restorer has asked me to find out about this company from people that have had experiences with them. He's currently out about $2000 on parts that were supposedly genuine but came anything but.


IIRC I've only seen positive experiences on here. So have you ordered genuine parts from them, and had them come out of box/bag/without label?
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  #2  
Old March 25th, 2015, 04:49 PM
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I've ordered from them many times in the past without disappointment. It's a reputable firm, located right next to PA Blanchard and owned by members of the same family. If there is a problem with his order I would have confidence that it would be resolved.
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Old March 25th, 2015, 04:51 PM
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It's been a while, but I've ordered from them in the past - NEVER had an issue. Anything I've ordered genuine comes genuine (in packaging/etc).
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  #4  
Old March 25th, 2015, 04:51 PM
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That is his issue, they kept ensuring him that they were actually genuine. When he showed them proof, they eventually agreed with him and offered him a small settlement which he declined because it was not favorable and he could not use the parts. This was 4 months ago
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Old March 25th, 2015, 04:53 PM
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Quote:
Originally Posted by Z.G View Post
That is his issue, they kept ensuring him that they were actually genuine. When he showed them proof, they eventually agreed with him and offered him a small settlement which he declined because it was not favorable and he could not use the parts. This was 4 months ago
Obviously not privy to the specific details....but should sh*tty Land Rover quality control be to blame, and maybe not LRSeries? I've heard stories of dealers here in the states carrying Britpart and knockoff parts for sale (YES I realize that makes no sense)...I could see Rover being out of a product and popping an OEM in a genuine box.

What was the part(s) in question?
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  #6  
Old March 25th, 2015, 04:55 PM
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The 6cyl exhaust system still had the other mfr's sticker apparently
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Old March 25th, 2015, 04:56 PM
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Originally Posted by Z.G View Post
The 6cyl exhaust system still had the other mfr's sticker apparently
Sort of like my "Ferodo" pads stuck in a genuine box right from Land Rover ?
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  #8  
Old March 25th, 2015, 04:57 PM
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You can get a genuine 6 cyl exhaust system? Really? What is the part number?
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  #9  
Old March 25th, 2015, 04:59 PM
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You can get a genuine 6 cyl exhaust system? Really? What is the part number?
I'm actually in agreement with the above...repeating myself but I'd not be the least bit surprised if LR actually didn't really even have this...BUT they went out and grabbed an OEM one and slapped it in a genuine bag or box (or label).
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  #10  
Old March 25th, 2015, 05:00 PM
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Quote:
Originally Posted by Red90 View Post
You can get a genuine 6 cyl exhaust system? Really? What is the part number?

I understand you're just being a prick as usual, but here are the part numbers(was sold as a system)

552717
552725
552727
552731
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  #11  
Old March 25th, 2015, 05:07 PM
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Quote:
Originally Posted by Z.G View Post
I understand you're just being a prick as usual, but here are the part numbers(was sold as a system)

552717
552725
552727
552731
Looks like LRSeries has yanked those part numbers off? Also, another possibility is that once they realized they could no longer get genuine (even though it may have been listed on their website) they just swapped in an OEM replacement to try to fill the order. And then removed the item from their website altogether after the above referenced fiasco. Certainly by no means kosher, but just trying to think out loud here.

Regardless, they should be making your buddy whole certainly.
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  #12  
Old March 25th, 2015, 05:10 PM
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His concern was that even after they sold him "genuine", and he received "aftermarket", they denied that they sent him anything but genuine. After he showed them photos and evidence, they agreed they were not genuine and offered him a partial refund.

Having parts that are unusable(not high enough quality to use on his restorations), they have not offered any return options for him. He is out nearly $2k and they are not helping him out, which is why he asked me to see if anyone has gone through this and gotten their money back.
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  #13  
Old March 25th, 2015, 05:16 PM
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Quote:
Originally Posted by Z.G View Post
His concern was that even after they sold him "genuine", and he received "aftermarket", they denied that they sent him anything but genuine. After he showed them photos and evidence, they agreed they were not genuine and offered him a partial refund.

Having parts that are unusable(not high enough quality to use on his restorations), they have not offered any return options for him. He is out nearly $2k and they are not helping him out, which is why he asked me to see if anyone has gone through this and gotten their money back.
I'm in agreement, that last part is sh*tty...and surprising. They've always seemed reputable (and more importantly, like they "care"). It's a shame they are not doing the right thing, particularly given the fact that they pulled a bit of a bait & switch. *Unless* it was a bait & switch that was done at Rover themselves and unbeknownst to LRSeries. Regardless of who is at fault, they should make it right since the parts came from them to a customer.
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  #14  
Old March 25th, 2015, 05:22 PM
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6cly genuine parts seem very hard to get. I've used LRSeries in the past and no problems at all.

Those part numbers are similar to Series One part numbers. And if they are rare I doubt their are genuine parts left
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  #15  
Old March 25th, 2015, 05:32 PM
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6cly genuine parts seem very hard to get. I've used LRSeries in the past and no problems at all.

Those part numbers are similar to Series One part numbers. And if they are rare I doubt their are genuine parts left

Exactly Dan, that's why he tried to order the exhaust, brakes, etc. The guy only wants genuine parts, always. So when he found a company in the UK that had NOS of several valuable parts that have long been NLA, he bought what he could of them. Ended up getting 6 sets of "genuine" series brake shoes which came straight in Mintex boxes.
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Old March 25th, 2015, 05:50 PM
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Originally Posted by Z.G View Post
I understand you're just being a prick as usual, but here are the part numbers(was sold as a system)

552717
552725
552727
552731
Well thanks for the personal insult. I was trying to be helpful. Land Rover will sell you aftermarket parts. They come with the aftermarket labels, but are "genuine"ly from Land Rover.

This person runs a company? If so, he should just get his own wholesale account. You can then get genuine parts via the wholesaler, or OE or aftermarket and no haggle return and warranty policies.

In any case, LR Series should at least refund the difference in cost between what he paid and retail aftermarket. That would be fair, IMO as shipping back an exhaust would cost more than the value. He can off load to a less fussy rebuilder.
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Old March 25th, 2015, 05:59 PM
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Quote:
Originally Posted by Z.G View Post
Exactly Dan, that's why he tried to order the exhaust, brakes, etc. The guy only wants genuine parts, always. So when he found a company in the UK that had NOS of several valuable parts that have long been NLA, he bought what he could of them. Ended up getting 6 sets of "genuine" series brake shoes which came straight in Mintex boxes.
Yeah I would be pissed too if I wanted genuine and got britpart. I mean a lot of those old parts do come in some weird ass boxes that don't say Land Rover on them. But that being said one that said britpart or allmakes then I would blame them.

he is sure he clicked on the drop down for genuine? i know stupid but...
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  #18  
Old March 25th, 2015, 06:00 PM
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John, I'm not really upset at you or anything. Obviously you were not trying to be helpful, you make a point of coming across as a "know it all" in every thread. That's fine, you know far more than I do, and are clearly more experienced than I. Obviously Land Rover does not have a "kit" for the exhaust, they rarely sell kits of parts like that. You and I both know this.

The person in question does run a company, and is probably one of the most successful and well known in his field. He has a wholesale account with us, and likely several other vendors. I'm not sure who you're suggesting he get a wholesale account with to order genuine parts that are NOS?


I was not informed of the amount he was offered, but it was not enough. He has no use for these parts, and this 6cyl truck has been waiting for a proper exhaust since January. It would be a lot of wasted time and effort to sell an exhaust system for a truck so small in production and even smaller in current use.

------ Follow up post added March 25th, 2015 06:01 PM ------

Quote:
Originally Posted by ini88 View Post
Yeah I would be pissed too if I wanted genuine and got britpart. I mean a lot of those old parts do come in some weird ass boxes that don't say Land Rover on them. But that being said one that said britpart or allmakes then I would blame them.

he is sure he clicked on the drop down for genuine? i know stupid but...
He only purchased them because they said genuine. Even after they sent him aftermarket they still insisted they were genuine. He definitely paid for genuine
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  #19  
Old March 25th, 2015, 06:09 PM
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Originally Posted by Z.G View Post
John, I'm not really upset at you or anything. Obviously you were not trying to be helpful, you make a point of coming across as a "know it all" in every thread. That's fine, you know far more than I do, and are clearly more experienced than I. Obviously Land Rover does not have a "kit" for the exhaust, they rarely sell kits of parts like that. You and I both know this.

The person in question does run a company, and is probably one of the most successful and well known in his field. He has a wholesale account with us, and likely several other vendors. I'm not sure who you're suggesting he get a wholesale account with to order genuine parts that are NOS?


I was not informed of the amount he was offered, but it was not enough. He has no use for these parts, and this 6cyl truck has been waiting for a proper exhaust since January. It would be a lot of wasted time and effort to sell an exhaust system for a truck so small in production and even smaller in current use.

------ Follow up post added March 25th, 2015 06:01 PM ------



He only purchased them because they said genuine. Even after they sent him aftermarket they still insisted they were genuine. He definitely paid for genuine
Assuming he paid with a credit card...can't you dispute the charges for like 6-12 months? I know you stated he's been waiting for 4-months, but may be worth a call to Visa/MC/Amex to see what they say.
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  #20  
Old March 25th, 2015, 06:09 PM
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Sort of like my "Ferodo" pads stuck in a genuine box right from Land Rover ?
The Genuine Ferodo pads are not identical to the aftermarket ones. Just because something is made in the same factory doesn't mean it is the same quality.
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