land rover out of the BLEEPING minds.... - Defender Source
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  #1  
Old December 9th, 2015, 06:05 PM
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land rover out of the BLEEPING minds....

dropped of my LR4 for an oil change and to look at a water leak coming from sun roof.


here is what they emailed me today:

first off what is the point of the CPO warranty if it doesn't cover ANYTHING?!
2nd $145.00 to diagnose a water leak i already told them was coming from the sun roof. and the 1800 to fix it!

front control arm bushings $1000.00!

wheel alignment 270 bucks!

am i out of touch or is this ridiculous!





OPERATION: OFSGM OEM Oil & Filter Change

LABOR HOURS: 0.50

QTY PART NUMBER PART DESCRIPTION PART PRICE EXT PRICE
1 ROLR011279 FILTER - OIL - 50.06 50.06
90 RO5W20SYN CASTROL EDGE PRO 1.63 146.70

LABOR $: 67.50
PARTS $: 196.76
GOG $: 0.00
MISC. $: 0.00
TAX $: 18.50
------------------------
SUBTOTAL $: 282.76

--------------------------------------------------------------------------------
OPERATION: BD WATER LEAK DIAG

LABOR HOURS: 1.00

LABOR $: 135.00
PARTS $: 0.00
GOG $: 0.00
MISC. $: 0.00
TAX $: 9.45
------------------------
SUBTOTAL $: 144.45

--------------------------------------------------------------------------------
OPERATION: 768301 Sunroof Frame, r&r 10/14

Water is leaking in from sunroof frame, unfortunately this is not a covered component under the certification

LABOR HOURS: 4.50

QTY PART NUMBER PART DESCRIPTION PART PRICE EXT PRICE
1 ROLR044766 FRAME - SLIDING 1037.22 1037.22

LABOR $: 607.50
PARTS $: 1037.22
GOG $: 0.00
MISC. $: 0.00
TAX $: 115.14
------------------------
SUBTOTAL $: 1759.86

--------------------------------------------------------------------------------
OPERATION: 601503 Front Lower Control Arm, r&r (Forward) 10/14 Both

Bushings are worn, bushings are not covered under the certification

LABOR HOURS: 1.40

QTY PART NUMBER PART DESCRIPTION PART PRICE EXT PRICE
1 ROLR071166 ARM - FRONT SUSP 338.53 338.53
1 ROLR051584 ARM - FRONT SUS 480.54 480.54

LABOR $: 189.00
PARTS $: 819.07
GOG $: 0.00
MISC. $: 0.00
TAX $: 70.57
------------------------
SUBTOTAL $: 1078.64

--------------------------------------------------------------------------------
OPERATION: TMB2 Tire Mount & Balance Two Rear Tires

LABOR HOURS: 1.00

LABOR $: 90.00
PARTS $: 490.00
GOG $: 0.00
MISC. $: 0.00
TAX $: 40.60
------------------------
SUBTOTAL $: 620.60

--------------------------------------------------------------------------------
OPERATION: AL4W Align Four Wheels All

LABOR HOURS: 2.50

LABOR $: 249.95
PARTS $: 0.00
GOG $: 0.00
MISC. $: 0.00
TAX $: 17.50
------------------------
SUBTOTAL $: 267.45

--------------------------------------------------------------------------------
OPERATION: FIC Fuel Injector Service All

LABOR HOURS: 1.00

QTY PART NUMBER PART DESCRIPTION PART PRICE EXT PRICE
1 JABGKIT INJECTOR CLEANER KIT 43.34 43.34

LABOR $: 135.00
PARTS $: 43.34
GOG $: 0.00
MISC. $: 0.00
TAX $: 12.49
------------------------
SUBTOTAL $: 190.83

--------------------------------------------------------------------------------
TOTAL LABOR $: 1963.95
TOTAL PARTS $: 2096.39
TOTAL GOG $: 0.00
TOTAL MISC. $: 0.00
TOTAL TAX $: 284.23
--------------------------------
ESTIMATE TOTAL $: 4344.57

CUSTOMER SIGNATURE _____________________________________________

Thank you for allowing JAGUAR & LAND ROVER MONMOUTH
to prepare your estimate.

* * * * * * * * * * * THIS IS A PRELIMINARY ESTIMATE * * * * * * * * * *
This estimate is based on our inspection or by your request. It does not
cover any additional parts or labor which may be required after the
components have been disassembled. Occasionally, after work has begun,
worn or damaged parts are discovered which are not evident on the first
inspection. Because of this, additional parts or labor may be necessary,
at an additional charge. Estimates are valid for 30 days after creation.
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  #2  
Old December 9th, 2015, 06:11 PM
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Absolutely crazy in the extreme realm of overpricing.

These are the same knuckleheads who have a task force whose full time job is to keep their later ROW non-North-American-spec vehicles out of USA.
Looks like the current customers need to fund that operation.!!!
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  #3  
Old December 9th, 2015, 06:19 PM
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X2 RDavis..

This reminds me the BMW of Rockville service (sales) rep that actually had the balls to give me $13k in potential fixes after I told him only price out the overheating problem on my 550. No, I am not going to pay $350 each for tires, nor $310 for an alignment.
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  #4  
Old December 9th, 2015, 06:24 PM
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are there no indie repair shops in your area? No offense but stealerships charging outrageous prices shouldn't surprise anyone..
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  #5  
Old December 9th, 2015, 06:26 PM
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Dealers are stealers....
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  #6  
Old December 9th, 2015, 06:34 PM
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i will definitely not be paying these rates!

anyone know a good indie shop in monmouth AREA of New Jersey?

I told them to go ahead and do the oil change but dont do ANYTHING else........but im sure they are going to try and charge me 145 for the water diagnoses.......

worse part is i wasn't there when my wife dropped truck off and she says the girl at land rover told her there was a fee for the water diagnosis and signed a paper saying it was ok....

so i dont have a leg to stand on when i tell them i dont want to pay that.

even though i ALREADY KNEW it was most likely the sun roof leaking.......
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  #7  
Old December 9th, 2015, 06:38 PM
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Let me guess - Land Rover Monmouth?

Those guys are on another level of stealers.

Suburban goes in for service - usually $100 for oil change and whatever small thing needs fixing.

The L322 goes in and I have to add a zero to that. Brake jobs are double the Chevy and twice as frequent.

Robert Davis - LR has totally lost their scope and forgotten their roots. They spend money on the UK/ROW battle and keep on making little pieces of crap like the LR2 and Evoque but stop making a vehicle that is field serviceable and can handle work.
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  #8  
Old December 9th, 2015, 06:39 PM
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what I came away with is that the hourly labor rate seems to move all over the place.
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  #9  
Old December 9th, 2015, 06:39 PM
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I'd caulk and seal up that sun roof and never open again. As for the other items prices, yeah I'd told them to kiss my ass. I'll never ever pay that for an oil change, ever.
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  #10  
Old December 9th, 2015, 06:52 PM
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Quote:
Originally Posted by koltonstanley View Post
i will definitely not be paying these rates! anyone know a good indie shop in monmouth AREA of New Jersey? I told them to go ahead and do the oil change but dont do ANYTHING else........but im sure they are going to try and charge me 145 for the water diagnoses....... worse part is i wasn't there when my wife dropped truck off and she says the girl at land rover told her there was a fee for the water diagnosis and signed a paper saying it was ok.... so i dont have a leg to stand on when i tell them i dont want to pay that. even though i ALREADY KNEW it was most likely the sun roof leaking.......
They are horrible and not surprised by that sneak move especially on your wife.

Call up Tommy in Fair Haven - Foreign Cars Monmouth. He isn't cheap either but very nice and his guys are very good. The only problem is getting a ride to and from his shop. He doesn't have a shuttle or loaner. I just ride my bike.
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  #11  
Old December 9th, 2015, 07:06 PM
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Can you do me a favor and call your local independent shop and find out how much they will charge you in labor to replace your control arms? I can guarantee you that it is more than $189 in labor.
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  #12  
Old December 9th, 2015, 07:23 PM
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martin
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What year is the LR4 and how many miles? Was it purchased at Monmouth?
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  #13  
Old December 9th, 2015, 07:25 PM
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The front control arm job out the door at my independent shop used to be $1200.... Including wheel alignment..
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  #14  
Old December 9th, 2015, 08:03 PM
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Yeah the control arm job as quoted seems about right actually a pretty good price.

Everything else is fairly priced if you were stupid enough to go and have them do all that. To me that is only "robbery" if the work is presented as necessary when it isn't, and if common sense options aren't offered.

I remember paying ASC $1000 plus to cut out some insulation that was hanging underneath my Benz. I never paid for any BS work on that car but the noise from that was driving me nuts and in order to get it they had to drop the driveshaft and the rear cat. Forget how the billing all shook out but it actually added up. We had the car up on the lift and looked at it together.

So yeah, dealers can be "stealers" but they are just trying to work within the construct of what they can and can't offer. Of course there are better options out there and they know it.
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  #15  
Old December 9th, 2015, 08:06 PM
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I guess the part that drives me the most nuts is they sell me on paying for the extended warranty then the first time the truck needs something none of it is covered.

Bushings not covered.
Leaks from skylight? Nope not covered!

This is a 2013 with 40,000 miles on it.
I did not buy it from Monmouth but did buy from another Land Rover dealer.

They can charge what they want and I have the right to say no way. So fine they will not be doing the work.

It's just every time I go to Land Rover I feel like I'm getting screwed.

------ Follow up post added December 9th, 2015 08:09 PM ------

Quote:
Originally Posted by Jymmiejamz View Post
Can you do me a favor and call your local independent shop and find out how much they will charge you in labor to replace your control arms? I can guarantee you that it is more than $189 in labor.

$189.00 sounds cheap but are those parts really $900.00?

Maybe they are.....

But do I even need new bushings? Everything seams fine to me.... Other then the water dripping from the roof.
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  #16  
Old December 9th, 2015, 08:26 PM
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New bushings seems unlikely @ 40k miles. Curious what is covered under the CPO warranty. My 97 benz was a certified and they replaced the transmission, ball joints, and a bunch of other crap while it was still covered. 2013 @ 40k isn't still under the mfrs warranty?

For 900 bucks you should be getting the control arms plus a lap dance and a long blowjob from the service manager's wife.

Of course that is the LR gen parts price


Quote:
Originally Posted by koltonstanley View Post
I guess the part that drives me the most nuts is they sell me on paying for the extended warranty then the first time the truck needs something none of it is covered.

Bushings not covered.
Leaks from skylight? Nope not covered!

This is a 2013 with 40,000 miles on it.
I did not buy it from Monmouth but did buy from another Land Rover dealer.

They can charge what they want and I have the right to say no way. So fine they will not be doing the work.

It's just every time I go to Land Rover I feel like I'm getting screwed.

------ Follow up post added December 9th, 2015 08:09 PM ------




$189.00 sounds cheap but are those parts really $900.00?

Maybe they are.....

But do I even need new bushings? Everything seams fine to me.... Other then the water dripping from the roof.
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Present:
1960 SII 109"- "Red Square"
1984 90 Tdi- "Yamelo"
1988 RRC- "Chewbacca"
1987 RRC- "Chewy 2"
2008 RRS SC- "The Supersofa"

Past:
1959 SII 88"- "The Little Green Beastie" last seen in NY
1972 SIII 88"- "GreenHELL" now in NC
1988 90 "Eric the Half a Bee" half a truck, sold for parts
1991 RRC- never got a name- long since recycled
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  #17  
Old December 9th, 2015, 08:30 PM
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Unless I am mistaken the bushings are not replaceable on their own, or it is not economically feasible to do so. The entire control arm assembly is removed and replaced. Cheaper on labour but the part is obviously more expensive. I have been both horribly overcharged and treated very fairly by LR dealers (sometimes at the same one!). It seems to me to come down to the attitude of the local management of that location.

That sunroof repair quote is total BS and they should fix that under warranty for sure.
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  #18  
Old December 9th, 2015, 08:54 PM
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So what does the CPO warranty cover, exactly? You should have the T&C's in your paperwork.
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  #19  
Old December 9th, 2015, 08:55 PM
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Quote:
Originally Posted by Ren Ching View Post
New bushings seems unlikely @ 40k miles. Curious what is covered under the CPO warranty. My 97 benz was a certified and they replaced the transmission, ball joints, and a bunch of other crap while it was still covered. 2013 @ 40k isn't still under the mfrs warranty? For 900 bucks you should be getting the control arms plus a lap dance and a long blowjob from the service manager's wife. Of course that is the LR gen parts price

I'm sorry it's 2013 with 60k miles
I'm out of the 50k warranty
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  #20  
Old December 9th, 2015, 09:00 PM
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Quote:
Originally Posted by WeBeCinYa View Post
I'd caulk and seal up that sun roof and never open again. As for the other items prices, yeah I'd told them to kiss my ass. I'll never ever pay that for an oil change, ever.
Its not a 20 year old Disco, that's not a solution. The solution is find a different shop.
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