Looks like they are seperating "common" repairs from major upgrades/repairs. Makes seance, If I needed a new motor and wanted them just to replace mine they might say you have to wait for this big long term project to finish before we can get to you, but now they can take the small stuff like a normal shop while the big shop handles all the custom stuff.
Don't forget to
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first then ask questions later! The loose nut behind the wheel