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  #41  
Old August 19th, 2010, 11:23 AM
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Dave Sherwood
1994 D90 ST
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:popcorn

Wish this site had that smile...this is getting fun.

All I know about ECR is that with my old D90 I called desparate for a NLA part and they foraged through take-off tubs to find it for me...then charged me less than the part was worth + shipping.



So...D90DRC, I think this is user error on your part...as my experience was one of a vendor going out of their way to help out a fellow enthusiast.

Small businesses that deal in specialty parts will require a "little" more effort on the customer's side...if you don't like it...buy a Jeep and get your parts at NAPA.
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  #42  
Old August 19th, 2010, 11:38 AM
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steve
109/110 ambulance-55 series I
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Quote:
Originally Posted by D90DRC View Post
Is your level of customer service reflective on the $$ amount spent? Does someone spending 60K get the premium service?
That seems perfectly reasonable to me. It is after all a business....

Mike, I appreciate your professionalism on this thread and others. It must take restraint to deal with crap like this.
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  #43  
Old August 19th, 2010, 11:55 AM
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ECR
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East Coast Rover Co.
Just Defenders, nothing else.
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Originally Posted by D90user View Post
Mike, I appreciate your professionalism on this thread and others. It must take restraint to deal with crap like this.
Thanks. I'm learning not to lose it (still not perfect on that front though... occasionally still flip out on people).
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ECR is not a parts source. We are not in the mail order business.
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  #44  
Old August 19th, 2010, 01:30 PM
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Hans Haase
The D-90.com Lab Rat
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Quote:
Originally Posted by ECR View Post
Thanks. I'm learning not to lose it (still not perfect on that front though... occasionally still flip out on people).
And that's why you'll NEVER get a reality show. Not enough drama, and too much quality in your work.

-Hans
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My 100k stopped odometer fix

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Brace for impact, I'm in a "modifying mood". Massive thread count inbound.
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  #45  
Old August 19th, 2010, 01:49 PM
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Chris von C
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Edit: sorry I thought someone was asking about the other smilies.. nm


I'll have to add the popcorn one
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  #46  
Old August 19th, 2010, 01:58 PM
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Dave Sherwood
1994 D90 ST
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Quote:
Originally Posted by chrisvonc View Post
I'll have to add the popcorn one
Pleae do...this was the PERFECT thread to use it on...
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  #47  
Old August 19th, 2010, 02:13 PM
D90DRC
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D Cantrell
1997 D90SW
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Join Date: Dec 2005
Location: Quasi Indigent
Posts: 553
I apologize , Nothing personnel on the Weasel comment...

I did my part to spend money at Mike establishment. It did not happen and most likely never will now....

At that time I chose to use email, I was not able to take calls during normal business hours... All it would have taken was a PM for my TN and my CC would have been light a few $$$...

I judge the initial customer service experience as the indicator of how poor follow on service is...

Mike... I have several close friends who you have treated 110% so don't take this as a ECR bash.... I Still respect and admire your work, it was a lousy first date.... LOL
I know who cares....

... End of it...
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  #48  
Old September 2nd, 2010, 02:45 PM
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Joshua
1995 Black ST - Rhinolined edition
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Quote:
Originally Posted by rijosho View Post
This is still one of my favorites. Barry, is this your badger top for sale?

http://losangeles.craigslist.org/lac...865306137.html

"Must sell immediately. Paying for Natural Home Water Birth for my first child! Total amount going to Midwife."

Quote:
Originally Posted by bjf View Post
I offered him 2000. He said no. Looks like the birth will have to happen in the bath tub.
He just lowered his price to $2,200. That INCLUDES the Gutter Kit. You should offer him $2,000 again, he may bite.

http://losangeles.craigslist.org/lac...932868232.html
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