Did Safari HP lose Exmoor Trim USA? - Page 4 - Defender Source
Defender Source  

Go Back   Defender Source > Non-Technical Discussions > Misc. Chit-Chat


Reply
 
Thread Tools
  #61  
Old March 8th, 2014, 10:48 AM
Iamkraig's Avatar
Iamkraig
Status: Offline
Kraig
1987 defender 110
Member
 
Join Date: Mar 2013
Location: Northwest Ohio
Posts: 593
Registry
Quote:
Originally Posted by genie90 View Post
I think what this community needs is a period of parts redistribution. All the vendors, hoarders, and vulture capitalists need to give us parts for free. They have parts and we don't and that's not fair!
We can call it "defendercare"
Reply With Quote
Sponsored Links
Advertisement
 
  #62  
Old March 8th, 2014, 10:59 AM
Daddymow's Avatar
Daddymow
Status: Offline
Raub A.
1987 D110 Tithonus
Member
 
Join Date: Oct 2011
Location: Stuart, FL / Boone, NC
Posts: 3,966
Registry
Quote:
Originally Posted by Jpayne View Post
I have what I believe is convincing proof that none of those other vendors mark up their products. It's all charity work to feed our addiction.
Ha ha! I totally forgot about the "Crackhead Business Plan" model, where you only mark up your product only enough to feed your addiction plus a subsistance lifestyle.
Reply With Quote
  #63  
Old March 8th, 2014, 11:10 AM
smob's Avatar
smob
Status: Offline
Steve
'97 Arles Blue SW #2131
Member
 
Join Date: Aug 2008
Location: Mclean, VA
Posts: 1,619
Registry
Quote:
Originally Posted by Iamkraig View Post
We can call it "defendercare"
This would have broad bipartisan support across the entire forum. Except for vendors or hoarders. Which might be over 50% of the membership.
__________________
"Land Rover = rolling mechanical failure. it is failing even as it sits in the driveway. get used to it. My 90 just had a failure as I was typing this."
-Ren Ching
Reply With Quote
Sponsored Links
Advertisement
 
  #64  
Old March 8th, 2014, 11:18 AM
Bill Larson's Avatar
Bill Larson
Status: Offline
Bill Larson
97 D90 SW
Member
 
Join Date: Jul 2010
Location: AUS
Posts: 6,563
Quote:
Originally Posted by Daddymow View Post
Ha ha! I totally forgot about the "Crackhead Business Plan" model, where you only mark up your product only enough to feed your addiction plus a subsistance lifestyle.
I think you just described all of our business plans.
Reply With Quote
  #65  
Old March 8th, 2014, 12:16 PM
Arcadeus's Avatar
Arcadeus
Status: Offline
Mark Bichin
97 NAS Station Wagon LE
Member
 
Join Date: Aug 2012
Location: Vancouver, BC, Canada
Posts: 1,209
Registry
Realistically, in my 15+ years of experience running multimillion dollar companies, I can tell you that for a fact deals that involve exclusive distribution of a brand often involve guaranteed minimum yearly buys and minimum maintained stock levels just to start... Then come coop advertising costs, signage, legalities to start it up etc... Having said that I have no idea what these costs are not being privy to the deal but RN wouldn't have done it if they figured they couldn't make more money at it than they are currently are.
Reply With Quote
  #66  
Old March 8th, 2014, 09:20 PM
ArmyRover's Avatar
ArmyRover
Status: Offline
Bill Ski
83 110 "Frankenstein"
Member
 
Join Date: Jan 2010
Location: Augusta, GA
Posts: 1,617
Quote:
Originally Posted by navydevildoc View Post
I disagree.

There have been times that I have literally been stranded in the middle of nowhere without parts to fix my truck. Guess who came to my rescue? That's right, Rovers North.

Customer service can absolutely be worth $500.
That wasn't the customer service charge with RN that was the shipping quote for 2 o-rings

I've gotten all three; quality, customer service and good price from a lot of vendors other than RN. I haven't bought from RN in over a year and have no plans on that changing. I did get a free coffee mug though for a Rover sighting.
__________________
"If you can't stand behind our Soldiers, than by all means feel free to stand in front of them"

Unknown Author


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
716-898-8153
Reply With Quote
  #67  
Old March 8th, 2014, 10:11 PM
Broncoduecer's Avatar
Broncoduecer
Status: Offline
peter
D90
Member
 
Join Date: Jan 2011
Location: NV
Posts: 1,433
I was looking for some long m8 bolts today. And after exhausting my PRO internet skills I decided spending 30+ on three bolts at RN was worth me not wasting my time.
Granted its ridiculous pricing, but I didn't spend half a day finding an obscure bolt.

I'm usually a tight ass with a Skill for finding things on the net. But sometimes I can't be f-ucked to look for things. I wouldn't have thought m8 long and flanged wouldn't be a big deal. Jerks!
Reply With Quote
  #68  
Old March 8th, 2014, 10:20 PM
Z.G's Avatar
Z.G
Status: Offline
Zack
300Tdi 95 D1
Member
 
Join Date: May 2013
Location: Burlington, VT
Posts: 4,669
Registry
Quote:
Originally Posted by ArmyRover View Post
That wasn't the customer service charge with RN that was the shipping quote for 2 o-rings

I've gotten all three; quality, customer service and good price from a lot of vendors other than RN. I haven't bought from RN in over a year and have no plans on that changing. I did get a free coffee mug though for a Rover sighting.
I'm not sure I've ever seen anyone get so upset for literally years over a $9 shipping charge, but you continue to impress me Bill.
Reply With Quote
  #69  
Old March 8th, 2014, 11:15 PM
ArmyRover's Avatar
ArmyRover
Status: Offline
Bill Ski
83 110 "Frankenstein"
Member
 
Join Date: Jan 2010
Location: Augusta, GA
Posts: 1,617
I did it just to annoy you Zack, but to be honest I can hold a grudge with the best of them. I'm also just as loyal to my friends, I will stand next to my friends at the gates of hell.

Also it was more than that with RN. That was just the straw that broke the camels back. Besides I figure I'm even for the shipping charges since I got the coffee mug.
__________________
"If you can't stand behind our Soldiers, than by all means feel free to stand in front of them"

Unknown Author


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
716-898-8153
Reply With Quote
  #70  
Old March 8th, 2014, 11:22 PM
Bill Larson's Avatar
Bill Larson
Status: Offline
Bill Larson
97 D90 SW
Member
 
Join Date: Jul 2010
Location: AUS
Posts: 6,563
I think it was two years ago I ordered a set of universal mounts for my Hi-Lift Jack...RN accidentally sent me a case of them. I called them on their mistake and sent the rest back...shoulda asked for a mug!!! or a case of mugs...lol
Reply With Quote
  #71  
Old March 9th, 2014, 12:23 AM
Z.G's Avatar
Z.G
Status: Offline
Zack
300Tdi 95 D1
Member
 
Join Date: May 2013
Location: Burlington, VT
Posts: 4,669
Registry
Quote:
Originally Posted by ArmyRover View Post
I did it just to annoy you Zack, but to be honest I can hold a grudge with the best of them. I'm also just as loyal to my friends, I will stand next to my friends at the gates of hell.

Also it was more than that with RN. That was just the straw that broke the camels back. Besides I figure I'm even for the shipping charges since I got the coffee mug.
I know you do it to annoy me....







and it works.



Especially after I offered to refund the entire order with shipping...............
Reply With Quote
  #72  
Old March 9th, 2014, 12:39 AM
SMac's Avatar
SMac
Status: Offline
Sam
NAS 97 D90 SW
Member
 
Join Date: Oct 2007
Location: Idaho
Posts: 1,766
I wonder how much business RN does with Source members. I would venture to say that we make up a very small percentage, sans perhaps some business accounts with restoration shops. I can imagine Zach and company could tell us all to flip off... We are probably not as influential as we think, or are we?

I also agree that RN's pricing is over the top. Yet I still order at times because they have a good web presence, are responsive to emails and calls, and stock a lot of miscellaneous stuff. The smaller guys are great and I order from them frequently, but to be honest their websites blow and they are hard to contact at times. I am too busy to call because "our website only represents 10% of our inventory.". Yes, most of them have phenomenal service as well, IF you can reach them. So like its been said, pick your poison.

That said, if RN can make that business model work, that is American through and through. The consumers have spoken. I am ok with that.

And from what I hear, it was Exmoor who went looking for a new US distributor.
Reply With Quote
  #73  
Old March 9th, 2014, 01:10 AM
Z.G's Avatar
Z.G
Status: Offline
Zack
300Tdi 95 D1
Member
 
Join Date: May 2013
Location: Burlington, VT
Posts: 4,669
Registry
Forums are a very small part of our business, but that does not mean they're any less important. We would never tell anyone that they're not important and we certainly wouldn't forget any segment.

That being said......

The theme of this thread has turned into how RN has high prices. This is an issue for us as we do not want to appear overpriced. If you have an issue with a price, please tell us. We do not want to be known for high prices, just appropriate prices and excellent service.

If you are mainly comparing us with someone that has 2 or less employees, yes, we may be above their price. But as mentioned earlier, you will get us on the phone when you need us. You will find parts diagrams on our website, you will get tech help when you're not making a purchase, and you will get the best return policy in the market should anything go wrong. There are about 20 hard working employees at RN. That may sound excessive to some, but I assure you it could not be run with any less. We are constantly striving to be the most reliable source for anything Rover. There are other great companies out there, and that's a good thing.

Again, if you feel like you've ever been wronged by us, please let me know. Customer service is paramount to us and always has been. And also, if you ever find an item that we're priced higher on, please let me know.
Reply With Quote
  #74  
Old March 9th, 2014, 09:00 PM
discotdi
Status: Offline
Todd Miller
Land Rover
Member
 
Join Date: Feb 2008
Location: Fairburn, GA USA
Posts: 1,029
Seriously, I can't believe any Land Rover owner could publicly bash Rovers North. They have been keeping Rover owners in parts since 1970, doing a great job. Sure now there are plenty of places to get parts but what about 15 or 20 years ago? I dare say if it weren't for Rovers North as well as Atlantic British and BP the Rover community wouldn't be what it is today.
Reply With Quote
  #75  
Old March 9th, 2014, 09:03 PM
evilfij's Avatar
evilfij
Status: Offline
evilfij
I have never seen a rover in person
Member
 
Join Date: Oct 2003
Location: on the internet
Posts: 14,688
I buy a lot from RN. I buy from other places too. I will say RN is great because I can call Les and he will get me every part in an assembly I want. No one else other than RN does that and it makes restoration and rebuild much easier. It may be $300 for all those clips, but I rather have them.
__________________
*not legal advice*
Reply With Quote
  #76  
Old March 9th, 2014, 10:48 PM
Broncoduecer's Avatar
Broncoduecer
Status: Offline
peter
D90
Member
 
Join Date: Jan 2011
Location: NV
Posts: 1,433
I remember the first time I called RN. I was super confused at first because I thought Les was an automated message greeting lol. I like talking to him, good guy. Really impressed with the availability of rare parts. They always have the obscure.
Reply With Quote
  #77  
Old March 10th, 2014, 12:19 PM
d90boy's Avatar
d90boy
Status: Offline
keith humphreys
aka: Mr Fancy Pants
Member
 
Join Date: Aug 2005
Location: Boston, MA
Posts: 3,228
Registry
i miss Steve H!
for the record i love RN. no games, no joking around [unless is start it], easy, simple, they are not really salesman trying to up sell you. if i am ordering parts - i usually go out of my way to get it from them.

its just easier!

plus, when i need something i need it tomorrow [or that day] so paying a touch more to have it that quickly is worth it to me. by a long shot.


the other smaller places i have tried to use - but this day they are here, next day no one answers the phones. or they forget to call you back after they look up the part. i am not throwing stones at ANYONE else. just saying its tough to get fast, quick, easy service.
Reply With Quote
  #78  
Old March 11th, 2014, 05:07 PM
oilburner's Avatar
oilburner
Status: Offline
JL
large pile of parts
Member
 
Join Date: Aug 2007
Location: No guns, no crime, no one
Posts: 504
Personally, I have no problem paying a premium if the person at the other end of the line is knowledgeable, has stock and doesn't waste my time. That said, I've never thought RN's pricing was out of line, it is mostly OEM stuff.

For my Land-Cruiser I literally have to babysit the arseholes in the parts department at the local dealer, and they still charge me full retail minus 10% (whoop deee doo). I need to dig out part numbers, they can't find anything on fiche, never call back etc. Just freaking useless. In comparison getting rover parts is an absolute breeze.
__________________
JL
1994 Defender 110 300TDI 3 door
Series/Defender 6BT/NV4500 crew cab project (slowly merging with the above)
Diesel-swapped 1994 80 series Land-cruiser
And a difflocked 4wd turbodiesel Lambo
Reply With Quote
Reply

Lower Navigation
Go Back   Defender Source > Non-Technical Discussions > Misc. Chit-Chat

Tags
exmoor

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Safari HP Seat Box Acceess Panel Kits SafariHP The Vendors Loft 0 November 20th, 2013 06:00 PM
Safari Gard National Press Release SafariGard The Vendors Loft 18 June 19th, 2009 09:37 AM
Safari Gard equipped Defender for sale JAZZIQC For Sale - Vehicles 5 July 30th, 2004 11:41 AM
Uwharrie Safari - North Carolina USA chrisvonc Trip & Trail Reports 0 June 18th, 2004 06:28 PM
Greg and Brandi Jevne chrisvonc Defender Owners 0 February 22nd, 2004 09:38 PM


All times are GMT -5. The time now is 08:08 AM.


Copyright