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  #1  
Old January 23rd, 2016, 10:27 PM
ClassicOverland
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Stebin Horne
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Classic Overland

Excited to be apart of the Defender Source. We are a small private shop down in Georgia focused on bringing in overland vehicles to the USA. Learn more at Classic Overland – Outfitted for Adventure
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  #2  
Old January 23rd, 2016, 11:22 PM
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john
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Welcome Stebin....Cool website. I think many might find this of concern

DO YOU OFFER A WARRANTY ON THE VEHICLES YOU SALE?

No, Classic Overland does not offer any warranty of any kind on the vehicles we sell. However, we work very hard at restoring these timeless classics and getting them in excellent working order both aesthetically and mechanically.

How is it you dont stand behind the trucks you build? Might want to read the recent post about how one builder just flew a tech overseas to spend 2 1/2 days here just addressing water ingress.

http://www.defendersource.com/forum/...eferrerid=3742
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  #3  
Old January 23rd, 2016, 11:32 PM
ClassicOverland
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Stebin Horne
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Thanks John, I read that link and agree with you on the importance of customer service. Furthermore let me say we absolutely stand behind our product but offering a "warranty" on said product from a legal stand point is all together different. If it wasn't then every states statutes on "used vehicles being sold defacto AS IS" would be meritless.

All of this to say is I understand the point you are making and I appreciate any future advice or suggestions you may have.
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  #4  
Old January 24th, 2016, 08:13 AM
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LostChord
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Brian
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Quote:
Originally Posted by ClassicOverland View Post
Furthermore let me say we absolutely stand behind our product but offering a "warranty" on said product from a legal stand point is all together different. If it wasn't then every states statutes on "used vehicles being sold defacto AS IS" would be meritless.
without a written warranty, you are indeed selling AS-IS, no matter what your customer service policy says. imo, that's gonna be a tough sell when others actually provide a warranty

Quote:
Originally Posted by ClassicOverland View Post
All of this to say is I understand the point you are making and I appreciate any future advice or suggestions you may have.
offer a warranty, pretty easy to specifically carve out what it does and doesn't cover

----

great site btw, i for one want to see you be successful

best wishes in your new venture
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  #5  
Old January 24th, 2016, 09:25 AM
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Jason Lavender
88-90-127-LR3
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Welcome Stebin. Nice looking vehicles, one small point just wanted to make you aware of....you call out the "Cape Buffalo" build as a "Defender 130" in the descriptive text (the title is correct, but not the body/description):

Quote:
Originally Posted by Classic Overland
.
CAPE BUFFALO
$75,000
1988 LAND ROVER 110 DOUBLE CAB V8
If there was ever a vehicle that had it all it is the versatile Defender 130. A spacious crew cab interior with the utility of a truck bed. This rare vehicle turns heads everywhere it goes.
The vehicle pictured is not a 127/130, as it has to do with overall wheelbase is what would make it a 130. You just may want to correct that verbiage to avoid any confusion with your potential customers (or head scratching by the enthusiasts : ).
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  #6  
Old January 24th, 2016, 09:25 AM
ClassicOverland
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Stebin Horne
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Definitely plan to explore further, we were strictly instructed to not offer a warranty and to go so far as to make it apart of the information we displayed on our website. Maybe that was poor advice.

I think when you offer a vehicle for sale on a 25 year old and you charge $100,000+ for it like Arknoik (amzing company IMO) then you better provide a warranty.

I would very much appreciate feedback on the type of Limited Warranty you believe people would be inclined to accept.

Thanks again for the well wishes

------ Follow up post added January 24th, 2016 09:33 AM ------

Jason, I agree and the requested change has been made. As you can see the Subject line is accurate. I think our web developer got confused when he saw the truck bed and related it to the 130 we have in our inventory in Africa.

Should be changed shortly.

Thanks.
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  #7  
Old January 24th, 2016, 10:11 AM
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Jason Lavender
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Quote:
Originally Posted by ClassicOverland View Post
------ Follow up post added January 24th, 2016 09:33 AM ------

Jason, I agree and the requested change has been made. As you can see the Subject line is accurate. I think our web developer got confused when he saw the truck bed and related it to the 130 we have in our inventory in Africa.

Should be changed shortly.

Thanks.
Stebin:

Sounds good, and hopefully you don't think I was being over nit-picky , just wanted to make sure you had everything dialed in correctly on your ad.
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  #8  
Old January 24th, 2016, 10:19 AM
ClassicOverland
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Stebin Horne
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Absolutely, we welcome all advice and support from the experts and enthusiasts in this community. We want to absorb and learn everyday in our business and we appreciate everyone willing to help us be successful.
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  #9  
Old January 24th, 2016, 10:23 AM
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Any plans to do LHD ones - RHD is a no go from the start for many people so would open up your buyer pool significantly.
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  #10  
Old January 24th, 2016, 11:05 AM
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john
97 D90 ST / 1957 S1 109/ 1983 LS110
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Quote:
Originally Posted by ClassicOverland View Post
Definitely plan to explore further, we were strictly instructed to not offer a warranty and to go so far as to make it apart of the information we displayed on our website. Maybe that was poor advice.

I think when you offer a vehicle for sale on a 25 year old and you charge $100,000+ for it like Arknoik (amzing company IMO) then you better provide a warranty.

I would very much appreciate feedback on the type of Limited Warranty you believe people would be inclined to accept.

Thanks again for the well wishes

------ Follow up post added January 24th, 2016 09:33 AM ------

Jason, I agree and the requested change has been made. As you can see the Subject line is accurate. I think our web developer got confused when he saw the truck bed and related it to the 130 we have in our inventory in Africa.

Should be changed shortly.

Thanks.
Who advised you to not offer a warranty? You will find this board littered with threads about shops/restorations that were sub par from disgruntled customers. The timing for that language is particularly poor considering what you just read re Arkonik etc.
Personally if i was a new shop trying to establish itself I would be offering a 100% satisfaction guarantee but instead you've used very strong language to the contrary. Lawyers can do a very good job of minimizing your liability while at the same time alienating your potential customers.
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  #11  
Old January 24th, 2016, 11:19 AM
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Gustavo
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Quote:
Originally Posted by ClassicOverland View Post
Thanks John, I read that link and agree with you on the importance of customer service. Furthermore let me say we absolutely stand behind our product but offering a "warranty" on said product from a legal stand point is all together different. If it wasn't then every states statutes on "used vehicles being sold defacto AS IS" would be meritless.

All of this to say is I understand the point you are making and I appreciate any future advice or suggestions you may have.

Hey Welcome,

So when a vehicle is sold by you , are you acting as a dealer or do you sub the paperwork to a dealer?

We STAND BEHIND OUR PRODUCT and AS IS / WHERE IS do not go together in the same paragraph

If you are acting as a Dealer, a complete set of rules and expectations apply, to start with a Federal Buyer's Guide displayed on the Vehicle for sale ( I know know.. no one likes to put those things on the vehicle ) to avoid implicit , here say and all potential nightmares

Once again, Welcome to a nice PITA Community
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  #12  
Old January 24th, 2016, 11:19 AM
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Craig
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Quote:
Originally Posted by nathanwind View Post
Welcome Stebin. Nice looking vehicles, one small point just wanted to make you aware of....you call out the "Cape Buffalo" build as a "Defender 130" in the descriptive text (the title is correct, but not the body/description):



The vehicle pictured is not a 127/130, as it has to do with overall wheelbase is what would make it a 130. You just may want to correct that verbiage to avoid any confusion with your potential customers (or head scratching by the enthusiasts : ).
Yep - its a 110 double cab...probably illegal to import as they didn't come out until 90's
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  #13  
Old January 24th, 2016, 12:40 PM
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From what I've seen, at least here in Oregon, the difference between AS IS and with WARRANTY is pretty significant. I think he is correct to not offer a warranty, but to "stand behind" their work. Only time will tell if that is true, but at least it really is up to the business to prove it, not some bureaucracy to force towing, recovery, normal wear maintenance, tire repair, etc... which are all included in a non-AS IS sale. And if you don't state AS IS, the warranty is implied.

However, the AS IS should be stated at point of sale, or in the communications with the buyer. Putting it on the web site while advertising that you stand next to your product could be confusing.

AS IS is a legal term, it has nothing to do with quality.
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  #14  
Old January 24th, 2016, 02:14 PM
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Niall Johnson
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Quote:
Originally Posted by ClassicOverland View Post
...when you offer a vehicle for sale on a 25 year old and you charge $100,000+ for it
That is the crux of it all. Its a tough way to make a living.

Will be interested to learn about future dark continent treks
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  #15  
Old January 24th, 2016, 07:14 PM
ClassicOverland
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Stebin Horne
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Great dialogue guys. I think everyone here is making relevant points. RBBailey hit the nail on the head. Our company will certainly go to whatever lengths necessary to satisfy our clients but the language imposed on documents to sell used vehicles in Georgia is crystal clear. Thanks again for everyones thoughts.
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  #16  
Old January 24th, 2016, 07:53 PM
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Brian
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outside the box idea

determine if a warranty is necessary for your business model

if so, create two companies

one imports, registers and titles and sells vehicles as-is to your customers

customer uses second company for restoration work, for which you can provide a warranty as a service shop and not a georgia auto dealer

if a warranty is a critical ingredient to success, creatively figure out how to provide it

good luck
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  #17  
Old January 26th, 2016, 12:28 PM
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Quote:
Originally Posted by nathanwind View Post
Welcome Stebin. Nice looking vehicles, one small point just wanted to make you aware of....you call out the "Cape Buffalo" build as a "Defender 130" in the descriptive text (the title is correct, but not the body/description):



The vehicle pictured is not a 127/130, as it has to do with overall wheelbase is what would make it a 130. You just may want to correct that verbiage to avoid any confusion with your potential customers (or head scratching by the enthusiasts : ).
Looks like it still says 130 on CL

Land Rover Defender 130
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