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  #1  
Old June 16th, 2014, 10:04 AM
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City Imports, MD

I don't usually do this but this garage was bullshit. I told them on Friday I needed my main harness repaired but more likely replaced and explained to them the wiring was in poor condition (harness had smoked so I told them it was probably all compromised and just wanted the whole lot replaced) to which they said "No, problem bring it in".

Today they called me and told me they won't work on my car because of the "condition" its in. I asked them what he meant by that and scoffed and kept repeating it. Granted, my 110 isn't in show condition but its nothing like Brad from City Imports described. He demanded to know why the gauges behind the steering wheel were on the driver's seat to which I reiterated that the wiring had smoked so I made sure there were no flames in the dash, which was still too much for him. He accused me of working on it elsewhere (I have but I didn't change anything electrical) and asked why it was in the condition it is in. All that was done to the harness was another shop, Treasured Motors, put in dual relays for my headlight circuit (and it was a very nice and tidy job). And regardless, I asked them to replace all of it so I don't understand why that would be an issue anyways.

Not being able to work on it was fine, I can understand that. But they never once apologized for telling me they would, insulted my 110, accused me of working on my own Rover (no shit), and being rude about the whole thing. And despite their website they don't seem to know much about older Land Rovers, I had to explain to them that a 110 isn't a Series or Defender and they didn't know what an ex-Military Rover meant.

I highly recommend taking your Rover elsewhere if you're in the area. I usually go with Treasured Motors but they have a long wait time now. Much more professional and very courteous.
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  #2  
Old June 16th, 2014, 10:17 AM
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Quote:
Originally Posted by byrnecc View Post
He accused me of working on it elsewhere
I don't get this part. Your truck isn't under warranty, nor were you asking for warranty work on previous work this shop had done, so what does having your 30 year old truck serviced elsewhere at some point in its extensive life have anything to do with the current work order?
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Old June 16th, 2014, 10:21 AM
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Mechanics can be like that....

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  #4  
Old June 16th, 2014, 10:34 AM
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Originally Posted by rijosho View Post
I don't get this part. Your truck isn't under warranty, nor were you asking for warranty work on previous work this shop had done, so what does having your 30 year old truck serviced elsewhere at some point in its extensive life have anything to do with the current work order?
I meant to just say "He accused me of working on it" but still the same applies. To think that a 28 year old truck hasn't had electrical work done to it is pretty ambitious. And like I said the work that had been done electrically was very well done, all with Land Rover parts. They seemed appalled that there were disconnected wires...it was a military FFR, that should be expected. I really don't get it though, you'd think a company that "specializes in British restorations" would be happy to speak with an enthusiast?

------ Follow up post added June 16th, 2014 08:36 AM ------

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Mechanics can be like that....

Perfect haha. I actually did clean it out before it went there, vacuumed the floor boards, made sure the soft-top was tight, etc.
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  #5  
Old June 16th, 2014, 11:12 AM
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It looks like they looked for an excuse to avoid the work.

Perhaps they have no idea how to work on cars without a computer.
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  #6  
Old June 16th, 2014, 11:14 AM
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Originally Posted by byrnecc View Post
I meant to just say "He accused me of working on it" but still the same applies. To think that a 28 year old truck hasn't had electrical work done to it is pretty ambitious.
I'd go so far as to say the wiring harnesses were pretty scary up to the P38 launch.
Range Rover Classics and D1's still had the odd wiring pieces added on here and there from the factory or stateside to accommodate options like stereos, CD changers, and those early 90's *car phones*...


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  #7  
Old June 16th, 2014, 11:20 AM
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I like that Treasured Motorcars place....
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  #8  
Old June 16th, 2014, 11:23 AM
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Originally Posted by Roverlab View Post
I like that Treasured Motorcars place....
Rumor has it the owners son split off and opened a cool shop devoted to Land Rover repair a half hour away....
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  #9  
Old June 16th, 2014, 11:36 AM
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Originally Posted by Uncle Douglas View Post
Rumor has it the owners son split off and opened a cool shop devoted to Land Rover repair a half hour away....
Ya don't say? I bet he is very good at it....at least thats what I hear......
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  #10  
Old June 16th, 2014, 11:50 AM
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TM is where the guy who had my Series before me took it to get worked on. I met the bloke - very nice - works on a lot of exotics and has a good team. IMO they are a great alternative for you MD guys.

Unfortunately our options in NOVA keep getting lower and lower...
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  #11  
Old June 16th, 2014, 11:55 AM
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Originally Posted by Uncle Douglas View Post
Rumor has it the owners son split off and opened a cool shop devoted to Land Rover repair a half hour away....
I don't follow, there is Rover place around me I don't know about? I really like Treasured Motors and its being towed there now, and I would always recommend them but waiting 2 weeks for work to start is a pain...not their fault but a pain none-the-less.
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  #12  
Old June 16th, 2014, 12:01 PM
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Originally Posted by The Dro View Post
It looks like they looked for an excuse to avoid the work.

Perhaps they have no idea how to work on cars without a computer.
Maybe, if they had just told me they couldn't work on it, I'd be upset but it wouldn't have warranted a negative post about them. They were just rude on the phone and tried to blame my truck and me. At least I know Treasured Motors will be much more professional about it and I get an excuse to visit their shop more now.
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  #13  
Old June 16th, 2014, 12:17 PM
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Conor,
Allison Timms at Treasured is my sister, and for most of my life, my dad and I nurtured many a sick English or Italian car back to good standing.
Not sure where you are in Maryland or Ohio, so I'm not sure I'm around you! I've been in Hershey working on just Rovers for the past 7 years.
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Same place, new dogs.
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  #14  
Old June 16th, 2014, 12:32 PM
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Hey Trevor, just sent you a pm
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  #15  
Old June 16th, 2014, 02:08 PM
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IIRC, Roverlab was recommended last time you where having issues. Hope you can get the truck there...you won't be disappointed.
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  #16  
Old June 16th, 2014, 02:26 PM
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IIRC, Roverlab was recommended last time you where having issues. Hope you can get the truck there...you won't be disappointed.
Sure was. Conor pay attention.

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  #17  
Old June 16th, 2014, 02:26 PM
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  #18  
Old June 16th, 2014, 02:35 PM
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Yea I knew it was recommended last time and I know of the shop, its just too far away. When Doug mentioned 30 minutes away I thought there was something closer, Rover Lab is 2 hours from me and an hour and a half from where my rover is now.

Whats Fry doing here, implying I shouldn't pay to have this done? I love working on my truck, especially with the guidance of the forum, but I understood that installing a new harness was a monumental task. I don't trust my electrical skills enough to guarantee that the problem won't persist and I don't want to throw my money out the window by frying a new harness....
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Old June 16th, 2014, 02:44 PM
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Originally Posted by byrnecc View Post
Yea I knew it was recommended last time and I know of the shop, its just too far away. When Doug mentioned 30 minutes away I thought there was something closer, Rover Lab is 2 hours from me and an hour and a half from where my rover is now.

Whats Fry doing here, implying I shouldn't pay to have this done? I love working on my truck, especially with the guidance of the forum, but I understood that installing a new harness was a monumental task. I don't trust my electrical skills enough to guarantee that the problem won't persist and I don't want to throw my money out the window by frying a new harness....

Sorry, should have quoted your original post, what kind of shop turns down work?
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  #20  
Old June 16th, 2014, 02:52 PM
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Ah the original post, sorry I misinterpreted that. Makes much more sense now. I don't know why they'd turn it down, I said I'd want the main harness and engine harness replaced, which would get them a lot of dough. I also feel like thats a straight forward job for a shop with experience, just a lot of work. Shut up and take my money indeed....

Thought about tackling it myself though, and really wanted to, but feel like I'd just make it worse without a ton of help.
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