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  #1  
Old April 2nd, 2008, 01:49 AM
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Jeff Hoien
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British Pacific Customer Service

So I was checking around for best prices and availability for parts going into my engine rebuild on my 4.0 and since I live in Seattle area, figured a west coast retailer made sense for shipping. Decided to give BP a try. Had probs with the web site, not super user friendly but useable...well got to the point to submit the order and got an error message, called left message and after two days still no reply. I should also point out that I had called earlier with a question and was really made to feel like I was truly wasting the guys time...didn't cetch his name but customer service it was not. Anyways called back today to find out why I hadn't got a call back and the same "mr grumpy-i don't really want/need your business-go bother someone else" person and it was obvious he could have cared less about me spending money at his company...so anyone have a similar experience or could possibly tell me why this guy naturally hates life...Is there one guy that works there or what???
jeff
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  #2  
Old April 2nd, 2008, 09:12 AM
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I've always had good dealings with them. The online ordering is pretty outdated though.
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  #3  
Old April 2nd, 2008, 11:35 AM
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Quote:
Originally Posted by Gore Ranger
I've always had good dealings with them. The online ordering is pretty outdated though.
X2 There is one guy who just sounds annoyed all the time but that is just the way he is and has always been very helpful even if he doesn't sound like it. Marty is extremely helpful and knowledgeable, next time you call request him specifically. If you really feel like you are hitting a brick wall ask for Steve the owner. I know he takes customer service very seriously.
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  #4  
Old April 2nd, 2008, 11:58 AM
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X3 I have always had good luck with AB with purchasing and tech advice...
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  #5  
Old April 2nd, 2008, 12:14 PM
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Abel Villesca
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Quote:
Originally Posted by Grover
X3 I have always had good luck with AB with purchasing and tech advice...
X4, Always great luck and fast delivery!
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  #6  
Old April 2nd, 2008, 12:21 PM
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British Pacific is NOT the same as Atlantic British (AB)
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  #7  
Old April 2nd, 2008, 12:32 PM
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Tony Brooks
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Quote:
Originally Posted by kellymoe
If you really feel like you are hitting a brick wall ask for Steve the owner. I know he takes customer service very seriously.
Dealing with Steve is what made me swore to never use them again. His idea of a Customer Service isn't anywhere close to mine.
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  #8  
Old April 2nd, 2008, 12:44 PM
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Mike
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Quote:
Originally Posted by rmuller
British Pacific is NOT the same as Atlantic British (AB)
woops! your right...I never delt with BP, so I can't comment...
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  #9  
Old April 2nd, 2008, 01:00 PM
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Sounds about right! The web ordering definitely needs updating. I got screwed on a daily special offering, which I assumed they would have still honored, since it wasn't any fault of my own that I wasn't able to go through with the order. Sounds like we both spoke to the same dry brick wall. He wasn't rude, just didn't care to make things right.

Their prices are competitive though...

Quote:
Originally Posted by 48vphantom
So I was checking around for best prices and availability for parts going into my engine rebuild on my 4.0 and since I live in Seattle area, figured a west coast retailer made sense for shipping. Decided to give BP a try. Had probs with the web site, not super user friendly but useable...well got to the point to submit the order and got an error message, called left message and after two days still no reply. I should also point out that I had called earlier with a question and was really made to feel like I was truly wasting the guys time...didn't cetch his name but customer service it was not. Anyways called back today to find out why I hadn't got a call back and the same "mr grumpy-i don't really want/need your business-go bother someone else" person and it was obvious he could have cared less about me spending money at his company...so anyone have a similar experience or could possibly tell me why this guy naturally hates life...Is there one guy that works there or what???
jeff
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  #10  
Old April 2nd, 2008, 01:08 PM
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Jeff Hoien
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I took my $400 parts order to RN....
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  #11  
Old April 2nd, 2008, 04:11 PM
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Quote:
Originally Posted by Abrooks
Dealing with Steve is what made me swore to never use them again. His idea of a Customer Service isn't anywhere close to mine.
Wow, I have had nothing but great service from BP. I used to live about a mile from them when they were in Burbank and went in there often. Steve was always willing to help. I obviously don't know your situation but I cant see Steve being too unreasonable. Sorry you had a bad experience.
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  #12  
Old April 2nd, 2008, 04:27 PM
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We all have off days, I know, but my experience with him was bad enough that I won't give them another opportunity to dick me around.

But hey, it's just one of I'm sure countless thousands of positive expereineces others have had with them.
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  #13  
Old April 3rd, 2008, 02:38 PM
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Jim C.
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I've always had good service from them, but one bad time can really seal the deal for me as well.
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  #14  
Old April 3rd, 2008, 05:58 PM
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Quote:
Originally Posted by Abrooks
We all have off days, I know, but my experience with him was bad enough that I won't give them another opportunity to dick me around.

But hey, it's just one of I'm sure countless thousands of positive expereineces others have had with them.

Sounds like another "Rover" place I know on the west coast.
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  #15  
Old April 3rd, 2008, 07:40 PM
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Marty = Extremely friendly with lots of patience.

Keith = Little patience and should be avoided at all costs.

Steve = Can be helpful until you annoy him with tire kicker questions.

Pat = (Sounds like typical desert folk) Will help you but is not as knowledgeable as the above mentioned.
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  #16  
Old April 3rd, 2008, 09:46 PM
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Tony Brooks
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Quote:
Originally Posted by Neil McCauley
Steve = Can be helpful until you annoy him with tire kicker questions.
Definately "CAN be" not "IS". Trust me, I wasn't asking "tire kicker questions."
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  #17  
Old April 3rd, 2008, 11:33 PM
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Jeff Hoien
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Well out of the kindness of my heart I emailed them to tell them my story, I guess hoping someone other than the guy I talked to would read the email....that was three days ago.
j
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  #18  
Old April 4th, 2008, 02:26 AM
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Paul S.
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Bought a fuel rail temperature sensor from them about a year ago. Yep, website sucks, having to get part number from one page and then find the price on another. I called and placed the order over the phone and had a great experience although I don't remember who helped me.

Interested in hearing if they responded to you and tried to fix things.

P
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  #19  
Old April 4th, 2008, 06:59 AM
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You should call them back and ask for Marty.
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