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  #21  
Old September 18th, 2013, 12:37 PM
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Jonny
1995 D90 ST Alpine White
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Quote:
Originally Posted by o2batsea View Post
It's just Chris. That's it.
Bill said it best...It is "just Chris". It is the way he runs his business and he is obviously not going to change no matter how many people rant or how many polls are created. He is a great guy and fun to talk to when you get him on the phone. We all love his tops and we all still buy his tops regardless of the wait and lack of communication. Believe me, and others here will back this up, you will NOT be disappointed.
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  #22  
Old September 18th, 2013, 12:47 PM
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Ade
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Quote:
Originally Posted by sirjond View Post
Bill said it best...It is "just Chris". It is the way he runs his business and he is obviously not going to change no matter how many people rant or how many polls are created. He is a great guy and fun to talk to when you get him on the phone. We all love his tops and we all still buy his tops regardless of the wait and lack of communication. Believe me, and others here will back this up, you will NOT be disappointed.
x2

If you're concerned that he's taken your money...don't be. You'll eventually get the top and the quality is unmatched!

With that said...having to wait almost a year IS pretty ridiculous. Hopefully Chris will remedy this for you soon.
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  #23  
Old September 18th, 2013, 12:50 PM
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Bill Adams
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Quote:
Originally Posted by sirjond View Post
Bill said it best...It is "just Chris". It is the way he runs his business and he is obviously not going to change no matter how many people rant or how many polls are created. He is a great guy and fun to talk to when you get him on the phone. We all love his tops and we all still buy his tops regardless of the wait and lack of communication. Believe me, and others here will back this up, you will NOT be disappointed.
Well, that and the fact that is is ONLY Chris running the show. That's what I meant. There's no staff, just him nowadays, unless things have changed recently.
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  #24  
Old September 18th, 2013, 12:55 PM
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Josh
1994 #1695 Not stock.
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I appreciate the responses. I have several badger products and I couldn't be happier with them.

The part that is upsetting is that I now have heard of two instances where people have ordered AFTER me and received their tops BEFORE me.

ANY communication would help.
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  #25  
Old September 18th, 2013, 12:59 PM
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Mike
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A letter from an attorney gets most people's attention and usually a response.
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  #26  
Old September 18th, 2013, 01:13 PM
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Russell
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Josh, if you don't mind sharing, did you pay Chris (Badger) directly or to the person you purchased the 'rights' to the yet to be delivered top from? If not to Chris, technically you don't have a contract with him. Just something to think about prior to considering next steps. Regardless, as these posts will attest, it comes with the territory and your top will arrive. I went through a similar experience and understand your frustration.
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  #27  
Old September 18th, 2013, 01:24 PM
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I was with the badger a couple weeks ago. Just him. Perhaps this lucky customer is a board member?
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  #28  
Old September 18th, 2013, 01:25 PM
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Josh
1994 #1695 Not stock.
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Russell,

You are correct, I didn't pay Chris directly, I paid the person who was in-line next. In fact looking at the original receipt it looks the like person I bought my place from bought it from someone else, as the receipt is from 2011. So badger has had the money since 2011.

The only reason I purchased the "rights" was because I was told the top was ready to be shipped. I contacted Badger and was told the top wasn't there (11/29/2012), I was told to expect the top at the end of January.

My next steps are very very limited and I have little if any recourse.

------ Follow up post added September 18th, 2013 11:26 AM ------

Quote:
Originally Posted by josh-man View Post
I was with the badger a couple weeks ago. Just him. Perhaps this lucky customer is a board member?
Wish that was me!
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  #29  
Old September 18th, 2013, 02:02 PM
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Robert Lynch
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i'd just keep calling - thats what i do... that being said i think both Chris and I forgot about my Bikini top i ordered or maybe not... that was in march i think...
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  #30  
Old September 20th, 2013, 11:35 AM
MC36
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Michael Christian
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I am in the same boat. I have been calling each week with no response. I have sent a few emails too and those have not been answered. Funny how when I ordered the top I got a response back within a day or so? I thought 10 weeks was fine for a custom top but a year is an issue, especially without a response.

I too have a few Badger products and love them and just wish the customer service matched.
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  #31  
Old September 20th, 2013, 11:44 AM
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Seems like it would be a good idea to order a Badger top a couple years before planning a D90 purchase. I don't care if he's giving away gold bars for $5, I wouldn't wait that amount of time. Someone should try and match Badger quality and start up a new shop. There are plenty of old textile guys and shops in NC that have lost business over the past couple decades that could take on this venture.
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  #32  
Old September 20th, 2013, 02:52 PM
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Michael Christian
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Took a chance and called Chris today and he answered! We talked for a while, he really is a great guy, the more I talk to him the more I understand him to be an artist. If any of you know artist they don't think like most of us. He is going through a lot personally and professionally and he is trying to sort some things out.

He is a one man shop now as of last November with some occasional help but he is doing pretty much everything including all of the sewing himself. He said he is shooting for about 6-8 tops a month out but realistically he is getting about 6 done. It takes him on average 14 hours to complete one top which you think with a 40 hour work week he should be able to crank them out but I think that doing all the little things that it takes to run a business eats at that time. My top has been on order for some time now but it seems like there are a lot more of you that have had orders in earlier, he sometimes tries to help some out those that are in dire straights with tops, if they are daily drivers or they live in climates where the weather is turning bad sooner. I know that this is not the correct thing to do business wise but remember he is an artist! He is great to talk to and a really good guy just a bit overwhelmed and undermanned.
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  #33  
Old September 20th, 2013, 03:04 PM
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Jason England
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What does Badger need by way of help?

Although I have a SW and don't need his product, I do recognize the guy is providing a product that the community would be a lot worse off without.

I'd prefer to help someone out that has a good product rather than kick them when they are struggling.
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  #34  
Old September 20th, 2013, 03:38 PM
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Daniel Choi
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Anyone have experience getting a custom top made through a local convertible top specialist for their Rover?
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  #35  
Old September 20th, 2013, 04:05 PM
MC36
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Michael Christian
97 D90 ST British Racing Green
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Quote:
Originally Posted by leastonce View Post
What does Badger need by way of help?

Although I have a SW and don't need his product, I do recognize the guy is providing a product that the community would be a lot worse off without.

I'd prefer to help someone out that has a good product rather than kick them when they are struggling.
He stated sewing which takes a lot of time.
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  #36  
Old September 20th, 2013, 04:09 PM
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Jason England
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Quote:
Originally Posted by MC36 View Post
He stated sewing which takes a lot of time.
So he needs more time ... lets send him a coffee maker so he sleeps less!
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Soapy water / KY jelly, etc. is is basically a must. Yes, good idea to remove trim panels - only takes 5 more minutes to do so.
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  #37  
Old September 20th, 2013, 04:18 PM
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Quote:
Originally Posted by CaptMidnite View Post
Anyone have experience getting a custom top made through a local convertible top specialist for their Rover?
If you're willing to go through that trouble, just buy an RN top.
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  #38  
Old September 20th, 2013, 05:53 PM
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George
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I would just love to know how he folds the tops so neatly in that box. THAT is the work of an artist!
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  #39  
Old September 20th, 2013, 06:59 PM
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Jason England
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Originally Posted by geoellis View Post
I would just love to know how he folds the tops so neatly in that box. THAT is the work of an artist!
It takes 11months ...
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Soapy water / KY jelly, etc. is is basically a must. Yes, good idea to remove trim panels - only takes 5 more minutes to do so.
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  #40  
Old September 20th, 2013, 07:11 PM
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Chris
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I really wish you guys could visit his shop. Watching him work is like watching a true Craftsman.

Chris has been a good friend for well over a decade. Back then as a new homeowner I would marvel at the carpentry skills of Norm Abrams and others. You'd get the same feeling watching Chris at work.
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